HP Customer Support

Why was my product not detected?

Possible reasons why the results might have not been as expected:

• Your HP Product is not supported by this tool. See list below.
• Your directly connected product is turned off.
• Your directly connected product is in sleep mode.
• The USB or parallel cable is not connected.
• Your wireless printer is not turned on or properly connected on the product.
• Product name/number is close but does not match what is shown on the product.
• Products appear in the list that you no longer use or are no longer connected or networked.

Note: After checking and/or correcting the items above, please click the "Retry" button.

HP Products not supported

The following product categories are not included at this time:

• Digital cameras
• non-iPAQ Handhelds/Smartphones
• Calculators
• Keyboards, accessories, and options
• Monitors and flat panels
• Printer supplies
• Servers
• Software
• Storage

Note:Some older products may not be supported at this time.

Some browser settings may prevent you from using this and other ActiveX-based tools.

Handhelds are detected through PC-based ActiveSync.

Requirements:

• Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
• Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+

Checking for the latest service version. Please wait...

This should take less than 1 minute depending on your computer and your connection speed.

Additional software is needed to continue

This will take approximately 2 minutes

Click the button to install and then follow the on-screen instructions below.