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HP Support

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HP Support

Support Home
Products
Software and Drivers
Communities
- Consumer Community
- Enterprise Business Community
Contact Support

Select your Model

Let HP find my products

Identify now

HP can identify most HP products and recommend possible solutions.

How does HP install software and gather data?

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Search Support

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Welcome to HP Support

Search all support

All Support
Software, Drivers and Updates
Troubleshooting
How to
Product Information
User Guides

Example: “Laserjet P1102w driver” or “HP Pavilion 17-f002na will not turn on”

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Now detecting devices

Devices detected

Local:

Connected:

Network:

Don't see your product?
Why HP may not be able to find your product.

Devices detected (0)

Product not found

HP was unable to find your product:

Don't see your product?
Why HP may not be able to find your product.

Automatic Detection - Product Not Detected

Why was my product not detected?

Possible reasons why the results might have not been as expected:

Your HP Product is not supported by this tool. See list below.
Your directly connected product is turned off.
Your directly connected product is in sleep mode.
The USB or parallel cable is not connected.
Your wireless printer is not turned on or properly connected on the product.
Product name/number is close but does not match what is shown on the product.
Products appear in the list that you no longer use or are no longer connected or networked.

Note: After checking and/or correcting the items above, please click the "Retry" button.

HP Products not supported

The following product categories are not included at this time:

Digital cameras
non-iPAQ Handhelds/Smartphones
Calculators
Keyboards, accessories, and options
Monitors and flat panels
Printer supplies
Servers
Software
Storage

Note:Some older products may not be supported at this time.

Some browser settings may prevent you from using this and other ActiveX-based tools.

Handhelds are detected through PC-based ActiveSync.

Requirements:

Operating System - Windows XP SP3, Windows Vista, Windows 7, Windows 8, Windows 8.1
Browser - Google Chrome 10+, Internet Explorer (IE) 6.0+, and Firefox 3.6.x, 12.0+

Service Check

Checking for the latest service version. Please wait...

This should take less than 1 minute depending on your computer and your connection speed.

Load Software

Additional software is needed to continue

This will take approximately 2 minutes

Click the button to install and then follow the on-screen instructions below.

Having installation problems? See the full instructions

Verifying your product

Your product is being detected. Please wait

We detected the devices below:

Local:

Connected:

Network:

Don't see your product?
Why HP may not be able to find your product.

Scanning for solutions

HP is compiling your results. This could take up to 3 minutes, depending on your computer and connection speed. Thank you for your patience.

Solution and Diagnostic Data Collection

This product detection tool installs software on your PC that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions for product issues and errors, and help HP improve our products, solutions, services, and your experience as our customer.

Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.

Data gathered:

Operating system
Browser version
Computer vendor
Product name/number
Serial number
Connection port
Driver/device description
Computer and/or printer configuration
Hardware and software diagnostics
HP/Non-HP ink
Number of pages printed

Installed Software Details:

HP Support Solutions Framework - Windows Service and Software

Removing Installed Software:

Remove "HP Support Solutions Framework" through Add/Remove programs on PC

Requirements:

Operating System - Windows XP SP3, Windows Vista, Windows 7, Windows 8, Windows 8.1
Browser - Google Chrome 10+, Internet Explorer (IE) 6.0+, and Firefox 3.6.x, 12.0+

Model #: Serial #: Find Solutions Select or

Let HP find it for you

Identify now How does HP install software and gather data?

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Find your product

Printers

Desktops & All-in-One PCs

Laptops

Tablets

Apps & Services

Scanners & Fax

Monitors

View more products

More Products

Workstations & Thin Clients
Networking, Servers & Storage
Calculators
Cameras / Camcorders
Accessories & Parts

Find -

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Easily find the software and drivers you need for your HP product

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Solution and Diagnostic Data Collection

Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.

Data gathered:

Operating system
Browser version
Computer vendor
Product name/number
Serial number
Connection port
Driver/device description
Computer and/or printer configuration
Hardware and software diagnostics
HP/Non-HP ink
Number of pages printed

Installed Software Details:

HP Support Solutions Framework - Windows Service and Software

Removing Installed Software:

Remove "HP Support Solutions Framework" through Add/Remove programs on PC

Requirements:

Operating System - Windows XP SP3, Windows Vista, Windows 7, Windows 8, Windows 8.1
Browser - Google Chrome 10+, Internet Explorer (IE) 6.0+, and Firefox 3.6.x, 12.0+

Let HP find my products

HP can identify most HP products and recommend possible solutions.

How does HP use product data collected with this service?

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Enter my HP model number

Example: “OfficeJet 2620”, “D4H21A”,” LaserJet Pro P1102w”, “Envy 15 k110tx”

Where do I find my product name or number?

Having trouble locating? See more

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Prefer to troubleshoot on your own?

Consumer Community

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now >

Enterprise Business Community

Join HP's community of business and IT professionals to help solve problems, exchange ideas, and learn best practices from your peers. Worldwide discussions in English. Visit now >

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Country:

United States

Select a country

After you choose your country, you'll be able to select a language