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HP Deskjet 450 Series Printer - Paper Feed Problems

Following is a list of potential issues, possible causes, and solutions with feeding media through the HP Deskjet 450 printer. For any media feed issues, be sure the input tray extension is fully pulled out. The input tray extension supports the media for proper feeding. See the image below.
Figure : Input tray extension
Media is not picked up from the input tray
  • Run a Continuous H test by following the steps below:
    1. With the power turned on, press and hold down the Power button.
    2. While holding down the Power button, press and release the Resume button eight times.
    3. Release the Power button to start the Continuous H test.
       note:
      The Continuous H test will continue until canceled by turning off the printer.
  • Make sure to pull up the input tray extension.
  • Remove the media, fan it, and reload.
  • Make sure the media is squarely against the alignment guide and that the paper guide is snug, but not tight, against the media. For media using the card slot, make sure the media is aligned squarely against the right edge of the card slot. Adjust the paper guide on the slot until it fits snugly against the left edge of the media.
  • Make sure the media being used is not wrinkled, bent or curled. Uncurl paper by bending it in the opposite direction of the curl. Do not leave media in the input tray overnight. Leaving media in the input tray overnight can cause it to bend.
  • Do not load more than 45 sheets of plain paper or a stack paper more than 0.18 inches (4.5 mm) thick into the input tray. For other media input capacity, see document bpd50482 - Product Specifications.
Paper skew
  • Make sure to fully extend the input tray extension.
  • Remove the media, fan, and reload.
  • Make sure the media is squarely against the alignment guide and that the paper guide is snug, but not tight, against the media. For cards, make sure they are aligned squarely against the right edge of the card slot. Adjust the paper guide on the slot until it fits snugly against the left edge of the media.
  • Make sure the media being used is not wrinkled, bent or curled. Uncurl paper by bending it in the opposite direction of the curl. Do not leave media in the input tray overnight. This can cause it to bend.
Paper output problem
Remove excess media from the output area. If printed media stacks up outside the output slot, it may prevent media from properly exiting the printer.
Print media is jammed
If print media is jammed in the printer, follow these instructions to clear the jam.
  1. Turn off the printer.
  2. Remove media that is not jammed from the input tray and the output slot.
     caution:
    Do not stick hands in the input tray. Use tweezers instead and be careful not to scratch the inside of the printer.
  3. Locate the media jam.
  4. If the media is visible from the output slot, pull it out from the slot. Otherwise, open the front access cover and clear jammed media.
     caution:
    Remove jammed media slowly and steadily to prevent media tear.
  5. If the print carriage is obstructing the jam, gently push it to one side and then remove the media.
  6. If the jammed media is not visible in the print area located inside the printer, remove what is visible in the input tray.
  7. After clearing the jam, close the front access cover, turn on the printer, and then press the Resume button to continue the print job. The printer will continue the print job on the next page. The page or pages that were jammed in the printer will need to be resent.
Tips for avoiding paper jams
  • Make sure nothing is blocking the paper path.
  • Be sure the input tray extension is fully pulled out.
  • Do not overload the input tray or the card slot. The input tray holds up to 45 sheets of plain paper or other print media measuring 0.18 inches (4.5 mm) in thickness.
  • Load paper properly, making sure the paper is squarely against the alignment guide and that the paper guide is snug, but not tight, against the paper. For cards, make sure they are aligned squarely against the right edge of the card slot. Adjust the paper guide on the slot until it fits snugly against the left edge of the media.
  • Do not use paper that is curled or crumpled.
  • Always use paper that conforms to the media types/sizes and media weights listed in document bpd50482 - Product Specifications. See document bpd50476 - Accessories, User Replaceable Parts, Supplies, and Manuals for a list of HP-recommended media.
  • Always stack paper neatly when printing on both sides of the page (two-sided printing).

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