This document pertains to HP Notebook PCs with Windows 7
HP Customer Support
HP Notebook PCs - Entering Safe Mode (Windows 7)
Running Windows 7 in Safe Mode allows you to troubleshoot and correct problems that have occurred in normal operation. You would use safe mode only if prompted with troubleshooting instructions. You can enter Safe Mode either at start up or use the Microsoft Configuration Utility to prepare the system next time it starts.
Safe Mode is useful as part of advanced trouble shooting. Windows loads with a minimum set of drivers, and the screen appears in low resolution. When the computer is restarted after troubleshooting and correcting any problems, the computer is returned to normal operation.
Enter Safe Mode at startup
To start in safe mode in Win 7, do the following steps:
Remove all CDs and DVDs from the computer. Make sure all peripherals such as printers and USB drives are also disconnected.
Press the power button to restart the computer and immediately press the f8key repeatedly.
When prompted, select the Safe Mode with Networking option.
Log onto the computer with a user account that has administrator rights.
Using msconfig to enter Safe Mode
If the computer can enter the Windows 7 operating system, follow the steps below to enter Safe Mode.
Click Start, enter msconfig in the search field, and then press enter to open the System Configuration window.
On the General tab of the System Configuration Window select Diagnostic startup.
On the Boot tab, select Safe boot and click OK.
When prompted, click Restartto start the computer in Safe Mode. If the computer does not restart automatically press the Power button to turn the power on.
On the Tools tab of the System Configuration window, select and launch the desired diagnostic tool.
The computer is now operating in Safe Mode.
Using msconfig to exit Safe Mode
After completing the required troubleshooting and repair, follow the steps below to exit Safe Mode and return to normal operation.
- Click Start, enter msconfig in the search field, and then press enter to open the System Configuration window.
- On the General tab of the System Configuration window, select Normal startup and click OK.
Restart the computer when prompted. The computer will be in Normal Mode.