Symantec Encryption Desktop 10.4.2 MP2 or older installed may experience missed key strokes entries at preboot authentication.
Issue could occur on any notebook running UEFI OS with an internal US keyboard layout set to non-English languages layout in the OS.
Issue only occurs after cold starts. Keyboard works after reboots.
Issue does not occur when the keyboard is changed to English mode.
Issue only occurs after cold starts. Keyboard works after reboots.
Issue does not occur when the keyboard is changed to English mode.
The issue is not a delay, but key strokes are not detected. Example would be typing Hello in the name or password line may results in only getting “Hl”. To get Hello on the password line you may have to type HHHHHeeeeeeeeeeellllllllllo.