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HP Business Inkjet 3000 Series Printer - Readme File

This Readme file provides specific installation, compatibility, and troubleshooting information you should know before you install and use the printing system. Installation instructions are provided for the following operating systems:
  • Microsoft® Windows 98
  • Windows Millennium Edition
  • Windows NT 4.0
  • Windows 2000
  • Windows XP/Windows XP 64-bit
For instructions about installing IBM OS/2 printer drivers or the Mac OS printing software, see the associated ReadMe files or installation notes that come with those particular operating systems.
For additional information about printer features and driver features, see the online help included with each software component and the onscreen User’s Guide.
Who needs this software?
This printing system software is required to operate the HP Business Inkjet 3000 series printers. Network clients will need the installation CD-ROM or the name of the appropriate network directory to install the software on their individual workstations.
Installing the software
For MS-DOS or Mac OS installation information, see the associated ReadMe files for that particular system.
For step-by-step installation instructions, see the onscreen User’s Guide on the Starter CD.
When operating in a Windows environment, the CD-ROM setup software detects the version of the operating system that you are running. The software is installed in the language that you have selected. For example, if you are running an English version of Windows and have the language preference set to Spanish, the installation utility will install the Spanish version of the printing software. The default language is based on the Regional Options settings in the Control Panel.
Network connection notes
  • When setting up the printer using a network connection, connect the printer to the network first, and then install the software.
  • If an HP Jetdirect print server was purchased separately, install it in the printer. The print server must be installed before you install the printer software. For information about installing the HP Jetdirect print server, see the onscreen User’s Guide. The HP Jetdirect print server is pre-installed in the HP Business Inkjet 3000n and 3000dtn printer configurations.
USB connection notes
  • It is recommended that you install the software before you connect the printer to the computer. Do not connect the interface cable until you are prompted by the printer installation software. If you do connect the interface cable first, see the onscreen User’s Guide for further installation information.
  • When connecting the printer using a USB cable, you can install only one of the printer drivers (PCL 5c, PCL 6, or PostScript-emulation) at a time.
  • If your computer is running Windows 98 or Windows Millennium Edition, the installation program prompts you to restart the computer. Plug in the USB cable only after Windows has restarted. You can also choose to restart the computer at a later time.
Parallel connection notes
  • It is recommended that you install the software before you connect the printer to the computer.
  • If the Express Install using HP recommended defaults check box is selected during installation, the installation program uses default options. If you want to specify the installation options, clear this check box.
Installer Customization Utility
The installation program includes make-disk utilities that will create custom installations. To run the make-disk utilities, select Customization Utility from the CD-ROM browser or run setup.exe and select Run Installer Customization Utility, if it was downloaded from the Web site.
The make-disk utilities include the following:
  • Copy printer drivers only.
  • Copy the entire printing system to a specified location.
  • Create a customized installer (allows for interactive or silent install)
     note:
    To use the Customization Utility, you must have administrator privileges.
 note:
Driver preconfiguration is not supported in Citrix Metaframe 1.8 and Metaframe XP running on a Windows NT 4.0 server. Also, the PS-emulation printer driver does not support driver preconfiguration in Citrix Metaframe 1.8 and Metaframe XP running on a Windows 2000 or Windows XP server.
Create an Interactive Installer
  1. Insert the CD-ROM.
  2. Select Customization Utility when the splash-screen displays.
  3. Select Create Customized Installer from the Option window. Select the Next button.
  4. Select Interactive Installer from the Installer Type window. Select the Next button.
  5. Select the desired language and operating system from the Language and Operating System(s) window. Select the Next button.
  6. Select the desired printer model to include. Select the Next button.
  7. Select the desired components to install from the Components window. Select the Next button.
  8. Select Yes, allow me to configure the driver(s) or No, I don’t want to the driver(s) option from Driver Configuration window. Select the Next button.
  9. Configure the selected driver(s) on Configuration Editor if you have chosen Yes to configure driver(s) in the previous screen. Select the Next button.
  10. Select the desired path for your installer. Select the Next button.
  11. Verify that the information displayed on the Support Summary window is correct. Select the Back button to change desired selections. Select the Next button to complete the interactive install.
Create a Silent Installer
  1. Insert the CD-ROM.
  2. Select Customization Utility when the splash-screen displays.
  3. Select Create Customized Installer from the Option window. Select the Next button.
  4. Select Silent Installer from the Installer Type window. Select the Next button.
  5. Select the desired language and operating system from the Language and Operating System(s) window. Select the Next button.
  6. Select the desired printer model to include. Select the Next button.
  7. Select the desired components to install from the Components window. Select the Next button.
  8. Select Yes, allow me to configure the driver(s) or No, I don’t want to the driver(s) option from Driver Configuration window. Select the Next button.
  9. Configure the selected driver(s) on Configuration Editor if you have chosen Yes to configure driver(s) in the previous screen. Select the Next button.
  10. Select Shared Network Printer, Local Port, or Specify printer port at run time from the Port window. Select the Next button.
  11. Select the printer name from the Printer Name window. Check the Default Printer box if this printer is the default printer for Windows-based programs. Select the Next button.
  12. Select the desired path for your installer. Select the Next button.
  13. Verify the information displayed on the Support Summary window is correct. Select the Back button to change desired selections. Select the Next button to complete the silent install.
Copy the Entire Printing System Installer
Floppy disks are not supported in this option. Copies the printing system installer for selected language and operating system(s) to media other than floppy disks (a shared Network location, for example.)
  1. Insert the CD-ROM.
  2. Select Customization when the splash-screen displays.
  3. Select Copy Entire Printing System Installer from the Option window. Select the Next button.
  4. Select the desired language, operating system, and destination path from the Language and Operating System(s) window. Select the Next button to finish copying the entire print system to media other than floppy disks.
Command line installation
For command line installation, see method 1 or method 2 below.
 note:
Values that follow equal signs ( = ) in a command line must not contain intervening spaces.
Command line installer options:
/? Help screen
/# List of installed Silent Installer components
/B Go directly into the Customization Utility
/I Go directly into the Installer
/U Run setup in unattended mode (see setup.lst for more details)
/P Specify dynamic port to customized silent installer
/O Turn off restart screen during customized silent or unattended install
/PD= Specify printer to be default (only used with /U switch)
/PORT= Specify port while running unattended (only used with /U switch)
/PRINTER= Specify printer while running unattended (only used with /U switch)
Usage examples:
Setup [/B] [/I]
Setup [/U [/PORT=LPT2:] [/PRINTER=2] [/PD=1] [/O]]
Setup [/P=//myshare/myport] [/O]
Method 1: Command line
<CD-ROM>/setup/setup.exe /u /port=xxxx /printer=n /pd=n
Method 2: Setup.lst
Use the setup.lst file to specify command-line arguments to the installer for an unattended installation. You can send command-line arguments in one of the following ways:
  • Send the command directly to the installer.
  • Send the command using the setup.lst file.
  • Use a combination of the two.
For example, this file contains two options: /port and /printer. The installer operates as normal because the /u option has not been specified. If you use setup /u for the installer, it operates in the unattended mode and uses the two values specified in the Defaults section of the setup.lst file. If you use setup /u /printer=1 for the installer, it operates in the unattended mode and chooses the second printer from the list below. (The options specified on the command line override the options specified in the setup.lst file.) The options available (see below) can also include the /u option. Using this option key always makes the installer operate as unattended. The following descriptions explain the available options:
/u Signals the installer to use the specified port and printer given on the command line (or in this file), and to use all default selections. Installation then proceeds without prompting the user.
/port=xxxx Used to specify the default port when doing an unattended install. The value specified by xxxx should be a valid port and should not include any spaces.
/printer=n Used to specify the default printer when doing an unattended install. The value specified by n is an integer that references the list of available printers. For example, the following printers are available for the HP Business Inkjet 3000 installation:
0 = hp business Inkjet 3000
1 = hp business Inkjet 3000n
2 = hp business Inkjet 3000dtn
/pd=n Used to specify whether the selected printer is the default printer, when you have multiple printers connected to your network. The value specified by n is an integer (0 or 1, for example). For this argument, entering the numeral 1 sets the selected printer as the default printer. Entering zero sets the printer as a non-default printer.
You can preset these options in the setup.lst file located in the Setup folder of the CD-ROM. In the [Defaults] section, add the following syntax:
[Defaults]
Options= /port=<value> /printer=<number> /pd=<number>
Known issues
Installation/uninstallation
Installation hangs at 99% and aborts without error after some time
This could be caused by the following:
  1. The system’s temporary folder is set to write-protected. To resolve this, remove the read-only attribute from the folder and run the installation program again.
  2. The name of the system’s temporary folder contains extended characters. (Extended characters include markings such as tilde, dieresis, cedilla, and others.) To resolve this, set the TEMP environmental variable (which represents the system’s temporary folder) to a folder with a name that contains Roman alphabet characters only (for example, C:\TEMP). Then, run the installation program again. For more information on changing environmental variables, refer to the Windows documentation.
No printer icon created after USB installation
If you have connected the printer to your computer via a USB cable, ensure that the cable is properly connected and the printer is turned on. Restart your system if necessary.
If the system still cannot detect the printer, run the Scrubber utility to perform a clean printer driver uninstallation (located in the Utils\Scrubber folder on the Starter CD). Restart your system, and re-install the printer driver.
Installation fails because Snmpapi.dll cannot be loaded in Windows NT
This occurs when the TCP/IP protocol is not installed on the system.
To resolve this, install TCP/IP, and then re-install the printer driver. For more information on TCP/IP installation, refer to the Windows documentation.
Unable to install printer driver in Novell Client 3.3 for Windows 98
You may encounter error messages indicating that a file cannot be found or that setup has problem copying a file.
To install the printer driver, first disable the Use Extended File Handles option in the Advanced Settings menu of the Novell client properties. For more information, visit the Novell Web site.
Unable to upload printer driver to Novell Server 4.11 in Windows 98
When you try to upload printer driver files from a Novell client to Novell Server 4.11, the copied files will turn into TMP files. This is because Novell Server 4.11 cannot handle compressed driver files in Windows 98.
To install the printer driver:
  1. Run the HP File Expansion utility (located in the Utils\Expand folder on the Starter CD) to uncompress the printer driver files to a temporary folder on the Novell client.
  2. Upload the files in this folder to the Novell server.
The HP File Expansion utility is available only in English, French, Italian, German, and Spanish. However, you can still run it on the localized operating system.
Unable to connect to network printer in Windows Millennium Edition
When you try to install via Add Printer, a message may appear to indicate that the printer is currently offline.
In Windows Millennium Edition, a printer is shared out by default, and the share name assigned is the first 12 characters of the printer's name. Thus, the default share name for your printer is "HP BUSINESS " and the port name becomes "\\<servername>\\hp business " with a trailing space.
Because of the trailing space, Windows Add Printer Wizard cannot locate the network printer. In Windows Millennium Edition client, the operating system will regard the printer as being offline.
To connect to the printer, remove the trailing space from the share name or use other valid share names.
Printer accessories are not automatically configured in Windows 98 and Windows Millennium Edition
When you install the printer on a network, the printer driver automatically enables any optional accessories that are installed in the printer. However, this feature is not available if your computer is running Windows 98 or Windows Millennium Edition.
If your computer is running Windows 98 or Windows Millennium Edition, manually enable any installed accessories in the printer driver:
  1. Click Start, point to Settings, and then click Printers.
  2. Right-click the icon for the desired printer driver, and then click Properties.
    • PCL 6: On the Configure tab, select the check boxes for your optional accessories, and then click OK.
    • PCL 5c/ PostScript-emulation: On the Device Options tab, click the optional accessories you want to enable, choose Installed from the drop-down menu, and then click OK.
Unable to install the printer software in Windows 98
When using a base installation of Windows 98 (less than 486DX-100 MHz, 16 MB RAM, 4 MB free hard-disk space), you can only install the printer drivers using either the Add Printer feature or a network installation.
Unable to install PostScript-emulation printer driver remotely from a computer running Windows NT 4.0
The PostScript-emulation printer driver requires print processor software to be installed. However, Windows NT 4.0 does not allow this software to be installed.
To install the PostScript-emulation driver remotely, use a computer running Windows 2000 or later instead.
Unable to install the PostScript-emulation printer driver using the “Add Broker” feature in Novell NetWare 5.1
In Windows 2000, the PostScript-emulation printer driver cannot be installed using the “Add Broker” feature in Novell NetWare 5.1.
To use this feature, download and install a software patch available from the Novell website (http://www.novell.com).
Unable to install the PostScript-emulation printer driver using Novell Netware NDPS Printer Manager
When using Novell Netware NDPS Printer Manager, the PostScript-emulation printer driver cannot be installed.
To use this feature, download and install a software patch available from the Novell website (http://www.novell.com).
Found New Hardware wizard cannot automatically locate Windows 2000 and Windows XP installation files
If you select Install the software automatically (Recommended) in the Found New Hardware wizard appears during installation, the wizard automatically searches the computer and CD-ROM drive for the required installation files and displays a long list of matching INF files. Select the INF file that is located in the &lt;drive&gt;:\<Windows directory&gt;\INF directory. (This file usually appears at the top of the list.)
Also, you can select Install from a list or specific location (Advanced) and locate the file in the &lt;drive&gt;:\<Windows directory>\INF directory.
Unable to install the printer drivers on a computer with HP Business Inkjet 2280 printer drivers
If your computer has printer drivers for the HP Business Inkjet 2280 printer, an error message might appear during installation of the HP Business Inkjet 3000 printer drivers (either when using the installation program or the “Add Printer” feature in Windows). As a result, the installation process is not successfully completed.
To avoid these error messages and install the HP Business Inkjet 3000 printer drivers successfully, restart the computer and try installing the HP Business Inkjet 3000 printer drivers again.
Unable to uninstall printer software completely
If you have problems uninstalling the software, restart your system and try to uninstall again.
Using media
Incorrect media type
The printer automatically configures the media size loaded in the printer in the LCD control panel for standard media sizes (such as A4 or U.S. Letter). However, the printer does not automatically configure the media type (such as a photo paper or a glossy paper). The media type settings must be manually configured in the LCD control panel.
If the media loaded in a tray or configured in the LCD control panel is not the same as the media selected in the printer driver, the LCD control panel displays this message:
LOAD TRAY X
[TYPE ]
To resolve a media mismatch, complete the following steps:
  1. Load the correct media type in the designated tray and adjust the media width and length guides to fit snugly but gently against the media stack.
  2. Press the down arrow button to highlight PAPER HANDLING , and then press the checkmark button.
  3. Press the down arrow button to highlight TRAY X TYPE , and then press the checkmark button.
  4. Press the down arrow button or up arrow button to scroll through the media type list and highlight the desired media type.
  5. Press the checkmark button to confirm the selection.
  6. Press the pause/resume button to return the printer to the READY state. If the media type in the LCD control panel matches the print job settings, the printer begins printing the document.
     caution:
    Do not press the checkmark button until you have configured the media type in the LCD control panel. Otherwise, the printer prints the document using the setting for the media type currently configured for the tray, which could result in poor print quality or possibly damage the printer.
Also, you can resolve media mismatches by canceling the print job, loading the desired media and configuring the correct media type in the LCD control panel, and then printing the document again.
To avoid media mismatches, find out which tray contains the media on which you want to print, make sure the tray is properly configured in the LCD control panel, and then select that tray in the printer driver.
Application/printer driver issues
Obtaining status information from the HP Business Inkjet 3000 Series Toolbox
Status information is only available if the printer is connected to a network.
Print quality settings displayed differently
Some applications may display the Print Quality settings as -3 dpi, medium, and so on. These settings are used by the applications for Normal print quality and you can print the document without problem.
Concept preview shows colored watermarks for grayscale printing
When you select to print in grayscale, although the preview in the printer driver still displays the watermarks in color, the watermarks in the actual printout will be printed in grayscale.
Available print quality settings and resolutions for the “Use different paper for first page” feature
When you use the Use different paper for first page setting, you can print a document using a different paper size, type, and source for the first, last, and other pages. However, this setting allows only one print quality for the entire document, and the entire document is printed at 600 dpi, regardless of this print quality.
Therefore, when you use the Use different paper for first page setting, 1200 dpi printing is unavailable.
New documents overwrite older documents stored in the printer
When using the job storage feature, the default document name used to store a document in the printer is UNTITLED. If you store a new document without assigning a new name to store in the printer, the document will overwrite any document previously saved in the printer as UNTITLED. To keep new documents from overwriting older documents, always give each document that you store in the printer a unique name.
Proof and Hold feature does not function properly
The Proof and Hold feature allows you to print only the first copy of a print job and then hold additional copies until you request them from the LCD control panel. However, if the printer driver is not configured properly, it views all additional copies as a same print job and will print all copies.
To use the Proof and Hold feature, make sure that Mopier mode is enabled in the printer driver.
  1. From the Windows desktop, click Start, point to Settings, and then click Printers (Windows 98, Windows Millennium Edition, Windows NT 4.0, and Windows 2000). -Or- Click Start, and then click Printers and Faxes (Windows XP).
  2. Right-click the printer icon, and then choose the option for your operating system:
    • For Windows 98 and Windows Millennium Edition, click Properties.
    • For Windows NT 4.0, click Document Defaults or Properties.
    • For Windows 2000 and Windows XP, click Printing Preferences or Properties.
  3. For the PCL 6 printer driver, on the Configure tab, select the check box for Mopier Enabled, and then click OK. -Or- For the PCL 5c and PostScript-emulation printer drivers, on the Device Options tab, click Mopier Mode, choose Installed from the drop-down menu, and then click OK.
DCOM error appears when running Windows NT 4.0 Terminal Server
When using a computer running Windows NT 4.0, a DCOM error appears in the Event Viewer when the computer is logged into the Terminal Server. This error appears only when the printer is connected using a parallel cable and does not affect printing.
Toolbox does not display correct printer status
When the printer is connected to a network, the Toolbox displays READY as the printer status, even when the printer is processing or printing a document.
Computer stops responding when using the kernel-mode printer driver
When the printer is connected to a network with a Windows NT 4.0 server and Windows XP clients, the Ordered Printing and Booklet Printing settings on a computer running Windows XP causes the computer to stop responding.
To use the Ordered Printing and Booklet Printing features, install the printer driver on the Windows NT 4.0 server and share the printer. For more information, see the following pages on the Microsoft Web site.
Larger documents sent to the printer do not print
When using a PCL printer driver, the printer cancels the print job when you send a document to the printer that is formatted for 11-by-17 inch, A3, or B4 (JIS) media.
To scale a document to fit the media loaded in printer, complete the following steps:
  1. On the File menu, click Print.
  2. On the Name drop-down menu, select either the PCL 5c or PCL 6 printer driver, and then click Properties or Setup. (The options might be different for your application.)
  3. On the Effects tab, select Print Document On.
  4. Select the media size loaded in the printer, and then select Scale to Fit.
Documents printed from Microsoft Excel or Corel Quattro Pro using High print quality do not print
Some applications, such as Microsoft Excel and Corel Quattro Pro, allow you to configure print quality settings both in the printer driver and from within the application. However, the setting in the application can conflict with the setting in the printer driver, which causes the document not to print.
When printing documents, always use the print quality settings in the printer driver, not the print quality settings in applications.
Network issues
I/O timeouts for LPT ports
When printing complex documents, you may encounter an I/O warning message.
To avoid this warning message, increase the timeout value in the printer's properties:
  1. Right-click the printer icon and select Properties.
  2. For Windows NT 4.0, 2000, and XP, click the Ports tab, and then click Configure Port. -Or- For Windows 98 and Windows Millennium Edition, click the Details tab.
  3. Increase the Transmission Retry value and click OK.
Unable to print PostScript-emulation self-test page in Windows 2000
In Windows 2000, if you have set up your printer on an EIO printer server via HP Jetdirect IPX/SPX port, you will not be able to print the PostScript-emulation self-test page. This is a limitation between the EIO and PostScript-emulation driver.
However, this will not affect normal PostScript-emulation print jobs.
Other issues
Enabling auto-duplex unit
The printer can print on both sides of paper with an optional printing accessory called an auto-duplex unit. If you have installed an auto-duplex unit, you must enable it in the printer driver before you can use it. Once the auto-duplex unit is enabled, additional options will appear in the Document Options group box on the Finishing tab of the printer driver.
To enable the auto-duplex unit:
  1. For Windows 98, Windows Millennium Edition, Windows NT 4.0, and Windows 2000, click Start, point to Settings, and then click Printers. -Or- For Windows XP, click Start, and then click Printers and Faxes.
  2. Right-click the printer and select Properties.
  3. Click the Configure tab.
  4. Ensure that the Duplexing Unit check box is selected.
     note:
    Some media sizes and types cannot be duplexed (for example, envelopes, transparencies, and small custom sizes). The settings in your application will usually override the driver’s settings.
Obtaining more information
Available documentation
For more product and support information, check the following documentation.
Printer documentation
User’s Guide
Description: This document provides detailed information about using the printer and troubleshooting printer problems. It is available in two formats (UG.pdf and UG.chm) in the Docs folder on the Starter CD. To view the CHM file, your computer must be running Microsoft Windows and Internet Explorer version 4.01 or greater.
Program: Adobe® Acrobat® Reader (PDF), Microsoft HTML Help (CHM)
File name: ug.pdf, ug.chm
Path: <CD-ROM Drive>:\Docs\>Language>\ug.pdf or <CD-ROM Drive>:\Docs\<Language>\ug.chm
Accessory documentation
HP Jetdirect Print Server Administrator’s Guide
Description: This document provides detailed information about setting up and using your HP Jetdirect print server.
Program:Adobe Acrobat Reader
File name: jdag.pdf
Path: <CD-ROM Drive>:\Docs\<Language>\jdag.pdf
Adobe Acrobat Reader 5.0
When the online documents are copied to your system, an icon is created in Start>Programs>Hewlett-Packard>hp business Inkjet 3000 series.Adobe Acrobat Reader 5.0 or greater is required to view the online manuals. If the printing system installer does not detect Reader on your system, you will be prompted to install it.
Technical support
HP provides several resources on the Web to provide help with your printer.
Click here to find information for your printer model. When you enter the section that covers your printer model, you will be able to view information about setting up and using your printer, downloading printer drivers, solving a problem, ordering supplies and accessories, and the printer warranty.
Legal statements
Trademark notices
Corel is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited.
MS-DOS and Windows are registered trademarks of Microsoft Corporation.
OS/2 is a registered trademark of IBM Corporation.
PostScript is a registered trademark of Adobe Systems, Incorporated.
Software license and copyright
Information provided in this document and software for the Hewlett-Packard Business Inkjet 3000 series printer is provided "as is." No implied warranties of merchantability and or fitness for a particular purpose are given.
The HP Business Inkjet 3000 series printing system may be copied and distributed only to users of an HP Business Inkjet 3000 series printer. All files on the CD-ROM must be copied without modification. All components of the HP Business Inkjet 3000 series printing system must be distributed together. The HP Business Inkjet 3000 series printing system may not be distributed for profit.
Copyright © 1990-2002 Hewlett-Packard Company.
Copyright © 1985-1990 Microsoft Corp.
All Rights Reserved.

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