HP Customer Support
Consumer Legal Guarantee
If you are a consumer, your statutory rights are not in any way affected by the HP Limited Warranty. Please see below for more information about your consumer statutory rights.
What is it?
Sellers of products are obliged to guarantee to consumers that products are in conformity with the relevant contract of sale for a period of two years after the delivery of the product.
Therefore if you are a consumer (according to the EU Directive 99/44), and your product has a defect which existed at the time of delivery and that defect becomes apparent within two years from the delivery of the product, you are entitled to ask:
For the product to be repaired or replaced free of charge within a reasonable period and without major inconvenience to you.or
For an appropriate reduction made to the price or for the contract to be rescinded,
if the product cannot be repaired or replaced.or
if the repair or replacement of the product cannot be done within a reasonable time or without a significant inconvenience to you.
You may exercise the rights above against the seller from whom you purchased your product.
Unless proved otherwise, any lack of conformity which becomes apparent within six months from delivery of the product shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the product or the nature of the lack of conformity.
For further information about your statutory rights you may visit the European Consumer Centers website.
What is the difference between Legal Guarantee and Commercial Guarantee?
The concept of Commercial Guarantee, such as HP’s warranty, is a guarantee voluntarily provided by the guarantor (either a seller or producer). The Commercial Guarantee may have a different duration and coverage than the Legal Guarantee, and typically (as in the case of HP’s warranty) it does not require you to prove the defect existed at the time of delivery.
The commercial guarantee does not replace or limit your consumer’s rights under the legal guarantee.
Consequently, the HP Limited Warranty provided with your HP product is independent, complementary to and does not affect in any way the Legal Guarantee, which you are entitled to and receive from the seller based on your purchase agreement of your HP product.
For information about HP warranty terms and conditions please refer to the HP Limited Warranty Statement provided with your HP product.
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