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HP Printers - Printer Does Not Turn On

This document is for HP Inkjet printers.
The printer does not turn on or respond when you press the power button. There are no light indications, no error messages, and there is no noise or movement from the printer.
Depending on your model of HP printer, your power supply might include a power module inside the printer itself (internal), a power module that is separate from the printer (external), or a rechargeable battery if you have a mobile printer. Check the table for the type of power supply your printer uses, and then go to the corresponding section in this document for instructions to resolve the issue.
Example of a power cord that plugs into an external power module
Example of a power cord that plugs into an internal power module
Example of a rechargeable battery in a mobile printer
    Image: Example of a power cord plugs into an external power module
  1. Rear of printer
  2. External power module
  3. Wall outlet
Image: Example of a power cord that plugs directly into internal power module
Image: Example of a battery in a mobile printer
Service the printer
If you have tried all of the solutions for your type of printer power supply but the printer does not turn on, service the printer.
Contacting HP for service in Asia Pacific.
If you completed all the preceding steps and your product still has an issue, you might need further assistance from HP. Go to Contact HP Support to review available service options.

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