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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06293713

Version: 1

HP Business Notebooks, Desktops and Workstation PCs - Brightness and Microphone Function Keys Do Not Work After Upgrading to Windows 10 Version 1809

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 08-Apr-2019

Last updated : 08-Apr-2019

DESCRIPTION
The computer's brightness and microphone control function keys may not function after upgrading the operating system from Windows 10 version 1803 to Windows 10 version 1809.

SCOPE
Information in this document applies to the following:
Configuration:
HP Hotkey - Version 6.2.50.1
Computers:
  • HP EliteBook 725 G2 Notebook PC series
  • HP EliteBook 725 G3 Notebook PC series
  • HP EliteBook 725 G4 Notebook PC series
  • HP EliteBook 735 G5 Notebook PC series
  • HP EliteBook 745 G2 Notebook PC series
  • HP EliteBook 745 G3 Notebook PC series
  • HP EliteBook 745 G4 Notebook PC series
  • HP EliteBook 745 G5 Notebook PC series
  • HP EliteBook 745 G6 Notebook PC series
  • HP EliteBook 755 G2 Notebook PC series
  • HP EliteBook 755 G3 Notebook PC series
  • HP EliteBook 755 G4 Notebook PC series
  • HP EliteBook 755 G5 Notebook PC series
  • HP EliteBook 820 G1 Notebook PC series
  • HP EliteBook 820 G2 Notebook PC series
  • HP EliteBook 820 G3 Notebook PC series
  • HP EliteBook 820 G4 Notebook PC series
  • HP EliteBook 828 G3 Notebook PC series
  • HP EliteBook 828 G4 Notebook PC series
  • HP EliteBook 830 G5 Notebook PC series
  • HP EliteBook 840 G3 Notebook PC series
  • HP EliteBook 840 G4 Notebook PC series
  • HP EliteBook 848 G4 Notebook PC series
  • HP EliteBook 850 G5 Notebook PC series
  • HP EliteBook Folio G1 Notebook PC series
  • HP EliteBook x360 1020 G2 Notebook PC series
  • HP EliteBook x360 1030 G2 Notebook PC series
  • HP EliteBook x360 1030 G3 Notebook PC series
  • HP EliteBook 1040 G3 Notebook PC series
  • HP Elite x2 1012 G2 Tablet
  • HP Elite x2 1013 G3 Tablet
  • HP Elite x2 1012 G1 Tablet
  • HP Pro x2 600 series
  • HP ProBook 640 G3 Notebook PC series
  • HP ProBook 640 G4 Notebook PC series
  • HP ProBook 645 G1 Notebook PC series
  • HP ProBook 645 G2 Notebook PC series
  • HP ProBook 645 G3 Notebook PC series
  • HP ProBook 645 G4 Notebook PC series
  • HP ProBook 650 G3 Notebook PC series
  • HP ProBook 650 G4 Notebook PC series
  • HP ProBook 655 G1 Notebook PC series
  • HP ProBook 655 G2 Notebook PC series
  • HP ProBook 655 G3 Notebook PC series
  • HP ProBook x360 11 G1 EE Notebook PC series
  • HP ProBook x360 11 G2 EE Notebook PC series
  • HP ProBook x360 440 G1 Notebook PC series
  • HP ZBook 15 G2 Mobile Workstation series
  • HP ZBook 15 G3 Mobile Workstation series
Operating Systems:
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 RS4 (Version 1803)
RESOLUTION
Reinstall HP Hotkey Support using the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP Hotkey Support
Version: 6.2.39.1
Revision: A
SP81790 release notes
SP81790 File Download
note:
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP Elite x2 1012 G1 Tablet, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 725 G2 Notebook PC, HP EliteBook 725 G2 Notebook PC (ENERGY STAR), HP EliteBook 725 G2 Notebook PC Bundle, HP EliteBook 725 G3 Notebook PC, HP EliteBook 725 G3 Notebook PC, HP EliteBook 725 G3 Notebook PC (ENERGY STAR), HP EliteBook 725 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 725 G3 Notebook PC Bundle, HP EliteBook 725 G4 Notebook PC, HP EliteBook 725 G4 Notebook PC (ENERGY STAR), HP EliteBook 725 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 735 G5 Notebook PC, HP EliteBook 745 G2 Bundle Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G2 Notebook PC (ENERGY STAR), HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G3 Notebook PC (ENERGY STAR), HP EliteBook 745 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 745 G3 Notebook PC Bundle, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC (ENERGY STAR), HP EliteBook 745 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 745 G5 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 745 G6 Notebook PC, HP EliteBook 755 G2 Notebook PC, HP EliteBook 755 G2 Notebook PC (ENERGY STAR), HP EliteBook 755 G2 Notebook PC Bundle, HP EliteBook 755 G3 Notebook PC, HP EliteBook 755 G3 Notebook PC (ENERGY STAR), HP EliteBook 755 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 755 G3 Notebook PC Bundle, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G4 Notebook PC (ENERGY STAR), HP EliteBook 755 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 755 G5 Notebook PC, HP EliteBook 755 G5 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G1 Notebook PC (ENERGY STAR), HP EliteBook 820 G1 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 820 G1 Notebook PC Bundle, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G2 Notebook PC (ENERGY STAR), HP EliteBook 820 G2 Notebook PC Bundle, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G3 Notebook PC (ENERGY STAR), HP EliteBook 820 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC (ENERGY STAR), HP EliteBook 828 G3 Notebook PC, HP EliteBook 828 G3 Notebook PC, HP EliteBook 828 G4 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC (ENERGY STAR), HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC (ENERGY STAR), HP EliteBook 850 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook Folio G1 Notebook PC, HP EliteBook Folio G1 Notebook PC (ENERGY STAR), HP EliteBook Folio G1 Notebook PC (ENERGY STAR) Bundle, HP EliteBook x360 1020 G2 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 640 G4 Notebook PC, HP ProBook 640 G4 Notebook PC Bundle, HP ProBook 645 G1 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 645 G1 Notebook PC (ENERGY STAR), HP ProBook 645 G2 Notebook PC, HP ProBook 645 G2 Notebook PC, HP ProBook 645 G2 Notebook PC (ENERGY STAR), HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC (ENERGY STAR), HP ProBook 645 G4 Notebook PC, HP ProBook 645 G4 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC (ENERGY STAR), HP ProBook 650 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G4 Hex Core Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook 650 G4 Notebook PC Bundle, HP ProBook 655 G1 Notebook PC, HP ProBook 655 G1 Notebook PC (ENERGY STAR), HP ProBook 655 G1 Notebook PC Bundle, HP ProBook 655 G2 Notebook PC, HP ProBook 655 G2 Notebook PC, HP ProBook 655 G2 Notebook PC (ENERGY STAR), HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC (ENERGY STAR), HP ProBook x360 11 G1 EE Notebook PC, HP ProBook x360 11 G1 EE Notebook PC, HP ProBook x360 11 G2 EE Notebook PC, HP ProBook x360 440 G1 Notebook PC, HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06293713

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HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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