This document applies to HP and Compaq Desktop computers with Windows XP, Me, and 98.
This document explains General Protection Fault error messages, how to eliminate them, and how to reduce the likelihood that they will occur again.
note:If the steps in this document failed to resolve your issue, the memory may have failed. If your computer was purchased after 2001, it probably contains a software program called PC Doctor. Use PC Doctor to help verify memory failures before calling support or repairing the computer. Use the HP support document "Using PC Doctor to Verify Hardware Problems" to learn more about testing for memory failures. If you receive an error code after running a test, you need to Contact HP (in English) for further assistance. Write the error code number down so that you can provide it to a support agent.