When you try to scan from the HP software or from the HP product's control panel, the scan stalls or freezes.
The following situations might also be related to the issue.
The front panel of the HP product locks up and does not respond.Figure : "Scan Preview in progress..." displays on the control panelFigure : "Now scanning..." displays on the control panel
The computer stalls or freezes on the Scan Preview or HP Scanning screen.Figure : HP Scanning screen
You are unable to cancel the scan from the computer.