hp-support-head-portlet

Actions
Loading...

HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP All-in-One Printers - HP printer Icon is Missing in Devices and Printers After a Network Installation in Windows 7

Issue
When you open the Devices and Printers window, the HP printer icon is missing. However, the printer is functioning correctly.
Figure : Example HP printer icon in the 'Devices and Printers' window
Image: HP printer icon example in the Devices and Printers folder
Solution
Follow these steps to uninstall the software, update Windows 7, and then reinstall the software.
  1. Search Windows for your printer model name, and then click the printer name in the list of results.
    HP Printer Assistant/HP Solution Center opens.
  2. Click Uninstall, and then follow the on-screen instructions.
    The software uninstalls.
  1. On the Windows taskbar, click the Windows icon (), click Control Panel, click System and Security, and then click Windows Update.
  2. Click Check for updates, and then follow the on-screen instructions to install all non-optional Windows updates.
  1. Turn on the printer.
  2. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer.
  3. If prompted, select a method to identify your printer model, and then follow the on-screen instructions to go to the download page.
  4. Click Download next to the full feature driver (recommended), or click Basic Drivers for other driver options.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag New Zealand

hp-detect-load-my-device-portlet

Actions
Loading...