note:HP computers designed for commercial use, such as Workstations or Pro series, use “Operating System” or “HP Restore Plus” DVDs. To order these types of discs, go to the HP Replacement Part Store.
HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive
This document applies to all HP computers.
An HP recovery solution can be used to return a computer's software configuration to its original condition. HP provides a recovery solution on the hard drive, but it is still a good idea to have a recovery solution on a USB storage device or discs. A disc or USB device can be stored in a safe place and used in the event of a hard drive failure, a hard drive format, or in the event you change the operating system. Use the sections in this document to obtain a recovery solution that works best for you.
Recovering your computer without an HP recovery kit
You might not need recovery discs or a USB recovery solution from HP to recover the software on your computer. HP provides a recovery solution on a separate area of the hard drive. If the hard drive is still functional, you can still perform an HP system recovery from the hard drive as long as the recovery information has not been destroyed or corrupted.
To do a software recovery from the hard drive, turn on the computer and repeatedly press the F11 key until "Windows is loading files..." displays on the screen. If your computer originally came with Windows XP or earlier, press F10 to enter recovery instead of F11.
Creating recovery discs or USB storage device solution
Did you know that HP retail computers can create a set of recovery discs or can install a recovery solution to an external USB storage device?
The advantages to creating a recovery solution from your computer are: they are less costly than ordering, can be created faster than the time it takes to have them shipped, and the discs you create usually recover software faster than other types of recovery discs for your computer. However, due to software licensing, only one set of recovery discs can be created.
If your computer can open Windows, use HP Recovery Media Creator software from the Windows Start menu to create one set of recovery discs. For more information on how to burn your own set of recovery discs, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive.
Ordering recovery discs in Brazil
If you cannot create a recovery solution and your product is out of warranty, you might be able to order a recovery kit from Arvato. Contact Arvato at 0800-880-8015, or email MidiasHP@arvato.com.br.
The recovery kit should be delivered approximately 7 to 10 calendar days after you receive a shipping confirmation email, depending on the destination (any address within the Brazilian territory). The cost of shipping is approximately R $ 210.00 (as of February 2015; shipping price is subject to change without notice).
If the computer is several years past its warranty period, Arvato might not be able to supply replacement discs for your computer. Contact Arvato to inquire about your specific computer model. If Arvato is unable to supply replacement discs for your computer, you can install a new operating system that meets the minimum system requirements of your computer, or, alternatively, upgrade your computer hardware.
Ordering recovery discs from HP in Asia and Oceania
If you cannot create a recovery solution, you might be able to order a recovery kit from HP. HP maintains an inventory of replacement recovery kits for several years after the product has been released. However, because of licensing restrictions, HP is only able to provide these recovery kits for a limited time. If the computer is several years past its warranty period, HP might not be able to supply replacement discs for your computer. If this is the case, you can install a new operating system that meets the minimum system requirements of your computer, or, alternatively, upgrade your computer hardware.
To see if HP has recovery kits to order for your model contact your local HP support center
Finding recovery discs or a USB device from other websites
If HP no longer provides recovery kits for your model of computer and a recovery kit cannot be created, you might find a solution outside of HP.
note:Try all of the other options in this support document before attempting to order a recovery kit from outside HP.
Popular online auction sites and computer part suppliers might have an original HP recovery kit (discs or a USB device) in stock. However, be careful and understand the risks when purchasing recovery discs from any source outside of HP. Beware of sites that offer recovery solutions when they are not affiliated with HP. Check the identification label on your computer to make sure that that recovery solution will work with your exact product/model number of PC before making your purchase. On some notebooks, this may be in the battery compartment or etched in the case.
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