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HP Officejet Pro 8500 (A909a), 8500 Premier (A909n), and 8500 Wireless (A909g) All-in-One Printers - The 'Pump Motor Stalled' Message Displays on the Product Control Panel

Issue
The ‘Pump Motor Stalled’ message displays on the product control panel. The product stops responding.
Follow these steps in the order presented to resolve the issue.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
  8. Try the task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution two: Clean the printhead from the control panel
Click the Plus sign () next to your product number for instructions on how to clean the printhead.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Repair fees might apply for out-of-warranty printers.

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Lithuania

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