hp-support-head-portlet

Actions
Loading...

HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Alert
    Need help after upgrading to Windows 10?

    Here are solutions to common problems seen after upgrading.

    View article

hp-concentra-wrapper-portlet

Actions
Loading...

Blinking Lights on the HP Officejet K7100, K7103, and K7108 Printer Series

Introduction
Lights blinking, or flashing, on the printer can signal a possible issue with the printer. This document lists steps to correct any issues shown by the flashing lights. Find the pattern of flashing lights that matches the lights flashing on your printer, and then follow the directions.
 note:
Flashing lights can be caused by multiple issues, so there might be multiple solutions listed in each section.
Blinking lights
Power Light
Resume Light
Left Print Cartridge Light
Right Print Cartridge Light
On
Blinking
Off
Off
Power Light
Figure : Power light on, Resume light blinks
Issue
Printer is waiting for special media to dry.
Solution
The printer begins printing again when the ink on the media has dried. Press the Resume button if you do not want to wait. You can also change the dry time in the printer driver.
Issue
Printer is out of paper.
Solution
Load paper and press the Resume button to continue the print job.
Issue
There is a media/banner size mismatch.
Solution
Make sure the media/banner size selected in the printer driver matches the media/banner size loaded in the printer. To eject the media/banner, press the Resume button.
Issue
There is a stall in the Input/Output system.
Solution
Make sure the system is running properly and the printer is properly connected to your system. Turn off the printer, turn it on again, and then resend the print job.
Power Light
Resume Light
Left Print Cartridge Light
Right Print Cartridge Light
Off
Blinking
Off
Off
Figure : Power light off, Resume light blinks
Issue
There is a paper motor stall in the printer.
Solution one
Clear the paper jam. After clearing the jam, press the Resume button to continue the print job.
Solution two
If no paper jam exists, press the Resume button. If this does not work, turn off the printer, turn it on again, and then resend the print job.
Power Light
Resume Light
Left Print Cartridge Light
Right Print Cartridge Light
Blinking
Blinking
Off
Off
Figure : Power and Resume lights blink together at same time
Issue
There is a carriage stall in the printer.
Solution one
Clear the paper jam. After clearing the jam, press the Resume button to continue the print job.
Solution two
If no paper jam exists, press the Resume button. If this does not work, turn off the printer, turn it on again, and then resend the print job.
Power Light
Resume Light
Left Print Cartridge Light
Right Print Cartridge Light
Blinking
Blinking
On
On
Figure : Power and Resume lights blink, Left and right print cartridge lights on
Issue
There is a stall in the service station of the printer.
Solution
Open the top cover and unplug the power cord. Wait for the resume and power lights to go off.
Close the top cover and plug in the power cord. Wait for the printer to reinitialize, and resend the print job.
Power Light
Resume Light
Left Print Cartridge Light
Right Print Cartridge Light
Blinking
Blinking
Blinking
Blinking
Figure : All printer lights blink together
Issue
There is a hardware issue with the printer.
Solution one
Make sure there is no paper jam in the printer.
Solution two
If you cannot resume the print job, cancel the print job. Turn off the printer, turn it back on, and then try to print again.
If the problem persists, turn off the printer and disconnect the cable from the printer. Reconnect the cable, turn on the printer, and then try to print again.
Power Light
Resume Light
Left Print Cartridge Light
Right Print Cartridge Light
On
On
Off
Off
Figure : Power and Resume lights on
Issue
The top cover is open.
Solution
Close the top cover.
Issue
The rear access panel or duplex unit is not correctly installed.
Solution
Make sure the rear access panel or duplex unit is correctly installed and locked into place.
Power Light
Resume Light
Left Print Cartridge Light
Right Print Cartridge Light
On
Off
On
Off
Figure : Left print cartridge light on, Power light on
Issue
The tri-color print cartridge is low on ink or out of ink.
Solution
Reinstall or replace the print cartridge.
 note:
You can still print with one print cartridge.
Power Light
Resume Light
Left Print Cartridge Light
Right Print Cartridge Light
On
Off
Off
On
Figure : Right print cartridge light on, Power light on
Issue
The Photo or black print cartridge is low on ink or out of ink.
Solution
Reinstall or replace the print cartridge.
 note:
You can still print with one print cartridge.
Power Light
Resume Light
Left Print Cartridge Light
Right Print Cartridge Light
On
Off
On
On
Figure : Left and right print cartridge lights on, Power light on
Issue
The left (tri-color) and right (photo or black) print cartridges are both low on ink or out of ink.
Solution
Reinstall or replace both the print cartridges.
Power Light
Resume Light
Left Print Cartridge Light
Right Print Cartridge Light
On
Off
Blinking
Off
Figure : Left print cartridge light blinks, Power light on
Issue
The Tri-color print cartridge is damaged or missing.
Solution
Reinstall the print cartridge. If the error persists, replace the print cartridge.
 note:
You can still print with one print cartridge.
Power Light
Resume Light
Left Print Cartridge Light
Right Print Cartridge Light
On
Off
Off
Blinking
Figure : Right print cartridge light blinks, Power light on
Issue
The Photo or black print cartridge is damaged or missing.
Solution
Reinstall the print cartridge. If the error persists, replace the print cartridge.
 note:
You can still print with one print cartridge.
Power Light
Resume Light
Left Print Cartridge Light
Right Print Cartridge Light
On
Off
Blinking
Blinking
Figure : Left and right print cartridge lights blink, Power light on
Issue
The left (tri-color) and right (photo or black) print cartridges are both damaged or missing.
Solution
Reinstall the print cartridges. If the error persists, replace the print cartridge.
 note:
If printing with a single print cartridge, ignore this light.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Lithuania

hp-detect-load-my-device-portlet

Actions
Loading...