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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07052533

Version: 1

HP Consumer Notebook PCs - HP Diagnostics UEFI test may display 'Primary Battery: Not Installed'

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 10-Mar-2021

Last updated : 10-Mar-2021

DESCRIPTION
The HP Diagnostics UEFI test might display the following message:
Primary Battery: Not Installed
This issue may occur with HP Diagnostics UEFI version 7.8.0.0. or earlier.
Battery details message

SCOPE
The information in this document applies to the following:
Computers:
  • OMEN 15-dh1000 Laptop PC series
  • OMEN 17-cb1000 Laptop PC series
Software:
HP Diagnostics UEFI, Version 7.8.0.0 or older
Operating Systems:
Microsoft Windows 10 20H2
RESOLUTION
To resolve this issue, download and install HP UEFI Diagnostic UEFI, version 8.0.0.0 or later.
  1. Click PRE-BOOT > Download HP Diagnostics UEFI - ver 8.0.0.0, and then follow the on-screen instructions.
    Clicking Download HP Diagnostics UEFI - ver 8.0.0.0

Hardware platforms affected : OMEN 15-dh1000 Laptop PC series, OMEN 17-cb1000 Laptop PC series, OMEN Laptop - 17-cb1010tx

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07052533

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.