This document is for HP OfficeJet Pro 9010, 9010e, 9012, 9013, 9014, 9014e, 9015, 9015e, 9016, 9018, 9018e, 9019, 9020, 9020e, 9022, 9022e, 9023, 9025, 9025e, 9026, 9028, OfficeJet 9012, 9012e, and Premier All-in-One printers.
A new printhead assembly might need to be installed when the existing printhead assembly is damaged or incompatible with the printer. Replacement printhead assemblies are available only from HP Support and authorized service providers.