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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07595089

גרסה: 1

HP Consumer Notebook PCs - Noise may emit from speakers when CPU reaches 100% usage during Windows Update

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 21-May-2021

Last updated : 21-May-2021

DESCRIPTION
The Central Processing Unit (CPU) might reach 100% usage and noise might emit from the speakers while Windows Update is in process.
This issue occurs after the Out of Box Experience.

SCOPE
The information in this document applies to the following:
Computers:
  • HP 14-dk0000 Laptop PC
  • HP 14-f0000 Laptop PC series
  • HP 15-e0000 Laptop PC series
  • HP Laptop - 14s-dk1007au
Operating Systems:
  • Microsoft Windows 10 20H1 (Version 2004)
RESOLUTION
To resolve this issue, perform the following steps:
  1. Update the ACP driver to version 6.0.0.1 or later by typing update in the search field next to the Start button, and then select Check for updates.
  2. Download and install the AMD High-Definition Graphic version 27.20.15002.118 or later.
    Softpaq Description
    Release Notes
    Download SoftPaq
    AMD High-Definition Graphics Driver - Dali
    Version: 27.20.15002.118
    Revision: B
    SP113607 release notes
    SP113607 file download
    הערה:
    A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/.
    In order to complete the driver update, keep the AC power adapter connected to the computer, and wait for the update process to complete. The firmware update will close automatically when completed.
  3. Restart the computer.

Hardware platforms affected : HP 14-dk0000 Laptop PC, HP 14-f0000 Laptop PC series, HP 15-e0000 Laptop PC series, HP Laptop - 14s-dk1007au

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07595089

© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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