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HP Printers - 'Ink System Failure' or '0x ...' Error Code Displays

This document is for HP Deskjet, Officejet, and Photosmart printers that use 564, 364, 178, 862, or 920 ink cartridges and have a removable printhead.
Figure : Example of 564, 364, 178, 862, and 920 ink cartridges
Image:  Example of 564, 364, 178, 862, and 920 ink cartridges.
An Ink System Failure error message or an error message with numbers and letters (an alphanumeric code), such as 0xc18a0001, displays on the printer control panel or computer.
The Ink System Failure error message might display with an alphanumeric code, or the alphanumeric code might display by itself. Some errors begin with ‘0x…’, while others begin with a ‘B’ or ‘C,’ and they are usually preceded by the word Error. The exact text of the error messages varies by printer.
Examples of an alphanumeric error codes (where x is any letter or number) are:
  • 0xC19A0003
  • 0xc19a0013
  • 0xc19a0043
  • c05d0082
For a complete list of error codes, go to the Examples of additional error codes section at the end of this document.
HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve print quality issues.
Visit HP SureSupply to check ink or toner cartridge compatibility, or purchase replacement cartridges.
  1. Scroll to the bottom of the page, and then make sure the country/region location is correct.
  2. Follow the on-screen instructions to order new cartridges or check cartridge compatibility with your printer.
You can also purchase genuine HP cartridges from other retailers.
If the issue persists, continue to the next step.
Step 2: Reset the printer
In some cases, a printer reset can clear the error message.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
     note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
If the issue persists, continue to the next step.
Step 3: Check estimated ink levels
The error might be caused by a low or empty ink cartridge. If an Ink Alert message displayed before the error occurred, replacing the ink cartridge(s) might resolve the issue.
Check your printer control panel for the Estimated Ink Levels feature. Control panel options vary by printer model. If you are unable to display the ink levels on the printer control panel, select your computer operating system below.
 note:
Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
Step 4: Clean the ink cartridge vents and contacts
Ink buildup or debris on the ink cartridge contacts and vents might cause an ink cartridge error.
  1. Gather the following materials:
    • A pin to clean any clogged vents
    • A clean, lint-free cloth
    • A clean, dry cotton swab
    • Distilled or bottled water
       caution:
      Do not use tap water because it might contain contaminants that can damage the printhead.
  2. Turn on the printer.
  3. Open the ink cartridge access door.
  4. To remove the ink cartridge, press the tab on the front of the ink cartridge to release it, and then remove it.
    Figure : Example of removing an ink cartridge from the printhead
    Image: Example of removing an ink cartridge from the printhead.
  5. Place the ink cartridges on a clean piece of paper with the ink opening pointing up.
     caution:
    Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the ink cartridges.
  6. If an orange tab is attached to any ink cartridge, remove it.
    Figure : Example of the orange tab
    Image: Example of the orange tab.
  7. Examine the vent area located on top of the ink cartridge, next to the HP logo.
    Figure : Example of the vent area
    Image: Example of the venta area.
  8. If any of the ink cartridges have clogged vents, use a pin to clean the vents.
    Figure : Example of a clogged vent
    Image: Example of a clogged vent.
    Figure : Example of a clean vent
    Image: Example of a clean vent.
  9. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris on the copper-colored contact on the ink cartridge.
    Figure : Example of the copper-colored contact on the ink cartridge
    Image: Example of the copper-colored contact on the ink cartridge.
  10. Carefully reinsert one of the ink cartridges into its slot, and then push the ink cartridge down and forward until it snaps into place.
    Make sure each colored dot on the ink cartridge label matches the colored dot on the carriage.
    Figure : Reinserting the ink cartridge into the correct slot
    Image: Example of sliding the ink cartridge into the correct slot.
    Figure : Example of snapping the ink cartridge into place
    Image: Example of snapping the ink cartridge into place.
  11. Run your finger along the top of the ink cartridges to make sure none of them protrude.
    If any ink cartridges protrude, press down firmly until each ink cartridge snaps into place.
  12. Close the ink cartridge access door.
  13. Check the printer control panel display for the error message.
    • If the error message persists, skip to the step to manually clean the printhead.
    • If the error message has cleared, print a document, and then check the print quality.
      • If the print quality is acceptable, the issue is resolved and there is no need to continue troubleshooting.
      • If the print quality is not acceptable, continue to the next step to use the automatic printhead cleaning utility.
Step 5: Clean the printhead with an automated tool
The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.
Step 6: Manually clean the printhead
If the printhead cleaning tool did not resolve the problem, the printhead might be installed incorrectly, or there might be ink or debris on the printhead electrical contacts.
 caution:
Clean the printhead contacts only after running the printhead cleaning utility from your computer. Printhead contacts contain sensitive electronic components that can be damaged easily.
  1. Gather the following materials:
    • A clean, lint-free cloth
    • A clean, dry cotton swab
    • Distilled or bottled water
       caution:
      Do not use tap water because it might contain contaminants that can damage the printhead.
  2. Open the ink cartridge access door.
  3. To remove the ink cartridge, press the tab on the front of the ink cartridge to release it, and then remove it.
    Figure : Example of removing an ink cartridge from the printhead
    Image: Example of removing an ink cartridge from the printhead.
  4. Place the ink cartridges on a clean piece of paper with the ink opening pointing up.
     caution:
    Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the ink cartridges.
  5. Lift the latch handle on the ink carriage until it stops.
    Figure : Lifting the ink carriage latch handle
    Image: Lifting the ink carriage latch handle.
  6. Lift up to remove the printhead from the ink carriage.
    Figure : Removing the printhead
    Image: Removing the printhead.
  7. Review the three areas of the printhead that need to be cleaned.
      Figure : Example of the three areas to clean on the printhead
      Image: Example of the three areas to clean on the printhead.
    1. Plastic ramp on the side of the ink nozzles
    2. Edge between nozzles and contacts
    3. Electrical contacts
     caution:
    Do not touch the nozzles or the electrical contacts with your fingers. Touch the electrical contact areas only with the cleaning materials.
  8. Use a fresh, lightly dampened, lint-free cloth to wipe the electrical contact area from the bottom to the top until no new ink shows on the cloth.
    Use as many fresh, lightly dampened, lint-free cloths as necessary.
    Figure : Cleaning the electrical contacts
    Image: Cleaning the electrical contacts.
  9. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts.
    Figure : Cleaning the edge of the printhead
    Image: Cleaning the edge of the printhead.
  10. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides, away from the nozzles.
    Figure : Cleaning the printhead ramps
    Image: Cleaning the printhead ramps.
  11. Wipe the previously cleaned areas dry with a dry, lint-free cloth.
  12. Use a fresh, lightly dampened, lint-free cloth to wipe the electrical contact area inside the printer from bottom to the top until no new ink shows on the cloth.
    Use as many fresh, lightly dampened, lint-free cloths as necessary.
    Figure : Cleaning the electrical contacts inside the printer
    Image: Cleaning the electral contacts inside the printer.
  13. Wipe the electrical contact area dry with a dry, lint-free cloth.
  14. Make sure the ink carriage latch handle is up, then reinstall the printhead.
    Figure : Reinstalling the printhead
    Image: Reinstalling the printhead.
  15. Carefully lower the ink carriage latch handle.
    Figure : Lowering the ink carriage latch handle
    Image: Lowering the ink carriage latch handle
  16. Reinsert the ink cartridge into the matching letter and colored dot slot, then push the ink cartridge down and forward until it snaps into place.
    Figure : Example of sliding the ink cartridge into the correct slot
    Image: Example of sliding the ink cartridge into the correct slot.
    Figure : Example of snapping the ink cartridge into place
    Image: Example of snapping the ink cartridge into place.
  17. Run your finger along the top of the ink cartridges to make sure none of them protrude.
    If any ink cartridges protrude, then press down firmly until each ink cartridge snaps into place.
  18. Close the ink cartridge access door.
  19. Check the printer control panel display for the error message.
If the issue persists, continue to the next step.
Step 7: Replace the printhead
Install a new printhead assembly when the existing printhead assembly is damaged or is incompatible with the printer. Replacement printhead assemblies are only available from HP Customer Support or authorized service providers.
 caution:
Wait until you have a new printhead assembly available before removing the ink cartridges. Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the ink cartridges.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies.
This information applies to all countries/regions, except Asia Pacific and United States.
If HP replaces your printhead assembly under warranty, you will receive a new printhead assembly, cleaning materials, and a full set of new cartridges.
If your printhead assembly is no longer under warranty, you can purchase a new one online.
  1. Go to How to Buy HP, and then click your country-language.
    A Buy HP page displays.
  2. Look for the HP Parts store on this page. The location of the HP Parts store varies depending on your region. Click HP Parts store.
  3. Under Find your part(s), type one of the part numbers below in the Search by part number text box.
    • If your printer uses 4 ink cartridges, type CN643A
    • If your printer uses 5 ink cartridges, type CN642A
  4. Follow the online instructions to order the printhead assembly.
If the issue persists after replacing the printhead, continue to the next step.
Step 8: Service the printer
If the previous steps did not resolve the issue, contact HP to service the printer.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
Check your product warranty to determine if your product is still under warranty, and then go to Contact HP Support to schedule a repair or replacement.
Repair fees might apply for out-of-warranty products.
 note:
Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.
Examples of additional error codes
See the table below for examples of additional error codes that might display on your printer control panel:
0xC19A0001
0xC19A0024
0xc19A0042
0xC19AC100
0xC19AC2b5
0xC19A0002
0xC19A0025
0xC19AC001
0xC19AC129
0xC19AC2d6
0xC19A0003
0xC19A0026
0xC19AC002
0xC19AC14a
0xC19AC2f7
0xC19A0006
0xC19A0027
0xC19AC004
0xC19AC16b
0xC19AC318
0xC19A0008
0xC19A0028
0xC19AC008
0xC19AC18c
0xC19AC339
0xC19A0009
0xC19A0030
0xC19AC010
0xC19AC1ad
0xC19AC35a
0xC19A0013
0xC19A0033
0xC19AC020
0xC19AC1ce
0xC19AC37b
0xC19A0014
0xC19A0034
0xC19AC040
0xC19AC1ef
0xC19AC39c
0xC19A0015
0xC19A0035
0xC19AC063
0xC19AC200
0xC19AC3bd
0xC19A0020
0xC19A0036
0xC19AC080,
0xC19AC231
0xC19AC3de
0xC19A0021
0xC19A0037
0xC19AC0a5
0xC19AC252
0xC19AC3ff
0xC19A0022
0xc19A0040
0xC19AC0c6
0xC19AC273
0xC19AC400
0xC19A0023
0xc19A0041
0xC19AC0e7
0xC19AC294

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