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HP Support

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An 'Ink System Failure' or a '0x ...' Error Message Displays on the HP Printer Control Panel

This document is for HP printers that use 564, 364, 178, 862, or 920 cartridges with a removable printhead.
An 'Ink System Failure' or '0x...' error message displays on the printer control panel. The exact text of these error messages varies by printer, but they are usually preceded by the word 'Error.'
The steps to resolve this issue depend on the error code that displays with the 'Ink System Failure' message. Look for the section below that addresses your particular issue, and then review the solutions in that section.
Service the printer
Follow these steps to service the printer only if a preceding troubleshooting step instructed you to do so.
 note:
Ink system failures can produce a carriage stall error when you reset the printer. If the ink system failure requires you to return the printer for service, you do not need to troubleshoot the carriage stall issue.
 note:
Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. Repair fees might apply for out of warranty printers.

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Country: Ireland

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