Question: I have a digital camera made by a company other than HP. When I connect the camera to the computer using a USB cable, the Microsoft Camera and Scanner Transfer wizard automatically launches. However, when I remove the media card from the camera and insert it into the PC’s card reader, I get a dialog box with several choices for what I want to do with the images. Why is this?
Answer: Windows XP uses a default behavior when a camera or memory card is connected to the computer. When a camera is connected, Windows XP recognizes the camera as a camera (not as a mass storage device) and automatically launches the file transfer wizard. However, since card readers are classified as a mass storage device, Windows XP gives the user a choice as to what action to take. Some cameras, including some by HP, have a setting that changes the camera classification from camera to mass storage so that Windows XP views the camera like a memory card.
Question: I have a non-HP digital camera and would like to make sure that the Photosmart Premier photo transfer wizard is used every time I connect. How can I do this?
Answer: The camera must have a setting that classifies it as a mass storage device (see above question). Refer to the documentation that came with your camera to see if this option exists and how to use it. Once your camera is set as a mass storage device, connect it to the computer via USB. After the XP transfer dialog box opens, select Transfer Images using HP Image Transfer Software, and Always do the selected action, and click OK.
Question: How do I transfer images from my digital camera or memory card reader?
Answer: Click Get Images: From Camera/Card from the left side of the window on the View tab, and follow the instructions on the windows that appear.
Question: How is the HP Image Transfer wizard different from the one Microsoft provides?
Answer: The HP Image Transfer wizard includes two unique capabilities. One, the wizard notifies you when the date on a transferred image is more than 60 days old. Having the proper image date is important when using the time line feature and it helps you know when that date on your camera is incorrect. The second capability is only important if you use an HP camera that can tag photographs for an E-mail send. Tagged photographs are processed when you use the HP Acquisition Wizard.
Question: What kinds of print options do I have in HP Photosmart Premier?
: You can make a variety of prints. Here are your options:
Quick Print: Standard size or full page prints of the images in the My Selections tray; multiple copies can be fitted on one page.
Photo Package: Make multiple copies of different sizes from images in the My Selections tray. Multiple prints can be fitted on one larger page.
Index Sheet: Prints a proof sheet from the thumbnail images in the work area.
Buy Prints from HP: HP Photosmart Premier connects to the Internet and uploads your photos to Snapfish, a service from HP.
Question: What is the automatic digital negative creation (restore original image) feature?
Answer: HP Photosmart Premier automatically creates a copy of your original images and saves them as digital negatives in a separate, Image Vault on your hard drive. Images remain in this location in case you need to restore a photograph to its original condition with the Recover from Image Vault feature.
Question: Can I delete the negatives to save space on my hard drive?
Answer: Yes, you can turn off the Image Vault and delete all the negatives it has stored. Use these steps to turn off the Image Vault and delete the negatives:
Click Preferences from the upper right of the main window.
Click Digital Negative.
Select Do not copy images to the Image Vault and click OK.
Question: Sometimes when I restore an image from a digital negative, I do not see it restored in the gallery. What do I do?
Answer: The photograph is restored, however, the image icon in the gallery is not updated. To see your image in the gallery, click the View tab and then the Browse tab, or close and re-open HP Photosmart Premier. The image should now appear in the gallery.
Question: When downloading images using the HP Picture Acquisition wizard, an album is automatically created. Can I delete these albums?
Answer: Yes, although deleting the album also deletes the photographs from your hard drive. You can also move your photos to an existing folder on your hard disk drive and then delete the album.
Question: I am having an issue that this document does not mention. Where can I get more help with my particular issue?
Answer: For more troubleshooting documents, use the help system that's built into the HP Photosmart Premier software. Open HP Photosmart Premier and click Help and select Help Contents.