hp-support-head-portlet

Actions
Loading...

HP Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP Photosmart C7200 All-in-One Printer Series - Troubleshooting Print Quality Issues

Issue
The quality of a printed document or photo is not as expected. The procedures in this document should help with streaked or faded printouts, color or black ink not printing, documents with blurred or fuzzy text, ink streaks or smears, and other print quality problems.
Solutions
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
 note:
Some of the following solutions require the full HP software. If you did not install the full software when you installed your printer, click here to go to the software and drivers page, and then download and install the Full Feature software.
Solution one: Use genuine HP cartridges
HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.
Solution two: Check the paper
Use the following guidelines to make sure that the paper you are using is appropriate for the print job. If it is not, reload the printer with an appropriate paper type.
  1. When printing on photo paper, avoid curled paper. Try flattening curled paper by rolling it gently in the direction opposite the curl.
    Make sure to store photo paper in a sealed plastic bag to keep it from curling.
    Figure : Roll the paper opposite the original curl
  2. Make sure to load the paper with the print side facing down.
    Many papers have printing and non-printing sides.
  3. Make sure that the paper type is correct for the project. For everyday documents, plain paper works well.
    For documents that require dense printing, such as high-contrast graphics or photographs, use HP Premium paper for the best results.
  4. If these steps did not help, try a different paper. Ink might not bleed as easily on heavier paper. Paper that does not accept ink well is also prone to bleeding and smearing. HP designs its ink and paper to work together.
 note:
Inappropriate paper usually causes vertical streaks in printouts (or if the problem occurs on a copy, dirty scanner glass usually causes the issue). Do not replace cartridges to fix vertical streaks.
Examples of horizontal streaks and vertical streaks in the printout
Figure : Horizontal streaks in printout
Image: Horizontal streaks.
Continue with the following troubleshooting steps if your printout contains horizontal streaks, or other print quality issues besides vertical streaks.
Figure : Vertical streaks in printout
Image: Vertical streaks.
Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document.
After trying the preceding guidelines, try printing again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution three: Check the print settings
Check the print settings to make sure that they are appropriate for your print job.
Follow these steps to check the print settings for your print job.
  1. In the program you are trying to print from, click File, and then click Print. The Print dialog box opens.
  2. Select your printer, and then click the button that opens the Properties dialog box. Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.
  3. Click the Paper/Quality tab.
  4. From the Media drop-down, select the paper type that matches the paper loaded in the input tray and then select the desired print quality.
  5. Click OK to apply the settings, and then click Print.
 note:
If you are dissatisfied with the quality of your printouts, increase the print quality.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution four: Check the ink levels, and then replace the depleted cartridge
The printer might continue to operate with a depleted cartridge, but it can affect the print quality. For instance, blacks are not as dark with a depleted cartridge. Follow these steps to check the ink levels, and then replace the depleted cartridges if print quality is unacceptable.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies.
Step one: Check the ink levels
  1. On the printer control panel, press the Setup button.
  2. Press the Down Arrow button until Tools is selected.
  3. Press OK.
  4. When the Display Ink Gauge option displays, press OK. The ink gauge displays.
    Figure : The ink gauge
    Image: Example of the ink gauge.
Step two: Replace the depleted cartridge
  1. Turn on the printer, if it is not on already.
  2. Lift the cartridge access door until the door locks into place.
    Figure : Lift the cartridge access door
    Image: Lift the cartridge access door.
  3. Squeeze the bottom of the latch below the cartridge you want to replace, and then lift the latch.
    • To replace the black ink cartridge, lift the latch on the far left.
    • To replace one of the five color ink cartridges, such as yellow, light cyan (blue), cyan, light magenta (pink), or magenta, lift the appropriate latch.
      Figure : Lift the cartridge latch
      Image: Lift the cartridge latch.
    1. Cartridge latch for the black ink cartridge
    2. Cartridge latches for the color ink cartridges
  4. Pull the cartridge towards you and out of its slot to remove it.
    Figure : Remove the cartridge
    Image: Remove the cartridge.
     note:
    If you are removing the print cartridge because it is low or out of ink, recycle the print cartridge.
  5. Remove the new cartridge from its packaging.
  6. Holding the new cartridge by the handle, gently push the cartridge into the empty slot.
    Match the color and pattern of the cartridge to the color and pattern on the print carriage.
    Figure : Insert the new cartridge
    Image: Insert the new cartridge.
  7. Close the latch, and then make sure that it locks into place.
    Figure : Close the latch
    Image: Close the latch.
  8. Close the cartridge access door.
    Figure : Close the cartridge access door
    Image: Close the cartridge access door.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution five: Print a self-test report
If the steps above have not helped, print and evaluate a self-test report to see if the cartridges or printer is causing the problem.
  1. Load plain white paper into the input tray.
  2. Press Setup.
  3. Press the Down Arrow () to highlight Print Report.
  4. Press OK.
  5. Press the Down Arrow () to highlight Self-Test Report.
  6. Press OK.
The self-test page might indicate that the printer and print cartridges are functioning properly and something else is causing the print quality problem.
  • If the test page printed clearly, check the settings and media you are using, and then try to print again.
  • If the report or printout shows streaks, lines, or missing colors, continue to the next solution.
Solution six: Clean the printhead
  1. Load plain white paper in the input tray.
  2. Press Setup, press the Down Arrow (), press Tools, and then press OK.
  3. Press the Down Arrow () to select Clean Printhead, and then press OK. A test page prints.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution seven: Align the printer
  1. Load plain white paper in the input tray.
  2. Press Setup, press the Down Arrow (), press Tools, and then press OK.
  3. Press the Down Arrow () to select Align Printer, and then press OK. A test page prints.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution eight: Calibrate the color
Select your operating system, and then follow the steps to check the estimated ink levels from the HP software on your computer.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution nine: Service the printer
If you have completed all the steps and are still experiencing a problem, service the printer.
 note:
Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: United Kingdom

hp-detect-load-my-device-portlet

Actions
Loading...