This document is for HP Photosmart 5520, 5521, 5522, 5524, 5525, and Deskjet Ink Advantage 5525 e-All-in-One printers.
The quality of a printed document or photo is not as expected. The procedures in this document can help with streaked or faded printouts, color or black ink not printing, ink streaks or smears, and other print quality problems. Read the section that best describes the print quality problem.
To help identify the issue, print a Print Quality Diagnostic report. Print the report from the printer control panel by touching the Settings icon , touching Tools, and then touching Print Quality Report.
caution:HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.