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HP and Compaq Notebook PCs - Drive Cannot Read Discs (Windows Vista)

This document pertains to HP Notebook PCs with Windows Vista.
An optical disc, commonly called a CD or DVD or Blu-ray drive, uses light to read data from a rapidly spinning optical disc. Anything that prevents that light from reaching the data encoded on the disc can cause problems in reading and displaying the information. Optical drives are designed to read specific types of discs and may not be able to read other discs. For instance, a CD drive designed for storing data or music cannot play a Blu-ray or HD (high definition) movie.
Discs, particularly DVDs for movies, may be encoded with information about unique text characters or display standards for different regions around the world and may not work in your optical drive. Display problems may also occur if the software drivers on a computer become corrupted or out of date.
 note:
HP recommends using discs from manufacturers that are considered high quality. Some low quality discs might not work properly in HP notebooks. HP-branded media is available from HP.com.
DVD movie disc skips or erratic play
If your movie plays slowly, skips, glitches, or freezes periodically, you should try cleaning your disc first as described in Troubleshoot playback problems. This problem may also be caused by a drain on system resources or improper settings. Use the information in one or more of the other sections to resolve the problem.

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Country: United Kingdom

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