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Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Printer Series

This document pertains to the HP Officejet 6600 e-All-in-One and the 6700 Premium e-All-in-One printers.
The printer is working, but the printed output is missing black or color ink, or the printed page is blank or has very little ink.
In general, low ink levels should not impact print quality. Your printer stops and displays a message when ink levels get too low. However, the printer might still perform a limited amount of printing in 'backup mode' at low ink levels. In backup mode, blacks might not be as dark, or printouts might be in grayscale (shades of gray with no color). Replace any low cartridges if backup mode printing is unacceptable.
HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.
Solution Two: Check the Estimated Ink Levels, and then Replace Any Low or Empty Cartridges
Follow these steps to check the ink levels, and then replace any low or empty cartridges.
 note:
When a message displays that says that a cartridge is empty, it must be replaced before you can continue to print. Some ink from all the cartridges is required to run printhead servicing tasks to prevent ink clogs.
 note:
Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until you are prompted to.
  1. On the printer control panel, touch the Ink Level icon () or ().
     note:
    The Ink Level icon that displays on your control panel differs depending on your printer model.
    A graphic of the estimated ink levels for each cartridge displays on the control panel.
    Figure : Estimated ink levels displayed on the printer control panel
    Graphic: Estimated ink levels displayed on printer control panel
  2. Identify any cartridges that are low or empty, and then continue to the next step.
  • If none of the cartridges are low on ink, you do not need to replace them yet. Continue to the next solution.
  • If any of the cartridges are low on ink, continue to the next step to replace them.
Step Two: Replace Any Low or Empty Cartridges
Follow these steps to replace any low or empty cartridges.
The following video demonstrates how to replace a cartridge.
 note:
This video shows the HP Officejet 6700 Premium e-All-in-One Printer series (H711), but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Press the Power button to turn on the product, if it is not already on.
  2. Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before proceeding.
    Figure : Slot on the left side of the printer
    Image: The slot on the left side of the printer
  3. Push in on the front of the cartridge to release it, and then pull it toward you to remove it from its slot.
    Figure : Remove the cartridge from its slot
    Image of removing a cartridge
  4. Remove the new cartridge from its packaging.
  5. Hold the cartridge so that the cartridge contacts are facing toward the printer.
  6. Slide the new cartridge into its slot, and then gently push it forward until it clicks into place.
     note:
    Make sure that the colored dot on the cartridge label matches the colored dot on the slot.
    Figure : Insert the cartridge into its color-coded slot
    Image of inserting the cartridge into its color-coded slot
  7. Repeat these steps for other cartridges, if necessary.
  8. Close the cartridge access door.
Solution Three: Use an Automated Tool to Clean the Printhead
Follow these steps to clean the printhead.
 note:
If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality.
  1. Load plain white paper into the tray.
  2. On the printer control panel, touch the Right Arrow () to display more options.
  3. Touch Setup (), and then touch Tools. The Tools Menu displays.
  4. Touch Clean Printhead.
  5. Wait while the printer completes the printhead cleaning process, and then touch OK.
     note:
    You might have to clean the printhead several times to correct the issue.
  6. Print another Print Quality Diagnostic Page to see if the issue is resolved.
 note:
Never turn off the printer when cartridges are missing. Make sure that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.
 note:
Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.

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