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A 'Paper Jam' Error Displays on the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Printer Series

Issue
The printer does not print or stops feeding pages when printing. A 'Paper Jam' message displays on the printer control panel.
 note:
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.
Important: You must follow these solutions in the order presented to resolve the issue.
The following video demonstrates how to clear a paper jam.
 note:
This video shows the HP Officejet 6700 Premium e-All-in-One Printer series (H711), but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
Solution one: Turn the printer off and then on again
Follow these steps to turn the printer off and on again.
Step one: Turn the printer off and then on again
  1. Press the Power button to turn off the printer. If the printer does not turn off, continue to the next solution.
  2. Wait 60 seconds.
  3. Press the Power button to turn on the printer.
     note:
    The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue.
Step two: Print a Printer Status Report
Printing a self-test report verifies if the hardware functions correctly.
  1. Load Letter or A4, unused, plain white paper into the input tray.
     note:
    Do not load specialty paper in Tray 2. Tray 2 only supports plain letter and A4 paper.
    For more information on loading paper, see Loading Plain Paper, Cards, Photo Paper, and Envelopes. Loading paper correctly might prevent paper jams.
    If you are experiencing problems with certain paper types or sizes, see the Product Specifications to make sure that your printer supports other sizes and types of paper.
  2. On the printer control panel, touch the Right Arrow () to display the second navigation screen.
  3. Touch the Setup icon ().
  4. Touch the Down Arrow (), and then touch Reports.
  5. Touch Printer Status Report. The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution two: Clear the jam from the rear of the printer
Follow these steps to clear the paper jam from the rear of the printer.
 caution:
Trying to clear a paper jam from the front of the printer can damage the print mechanism. Gain access to and clear paper jams through the rear of the printer whenever possible.
Remove any loose sheets of paper from the input tray and the output tray.
 caution:
Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Remove any loose paper from the input and output trays
Do not pull jammed paper
Image: Remove loose paper from the paper tray.
Image: Do not pull jammed paper.
Step two: Clear the jam from the rear of the printer
Clear any jammed paper from the rear of the printer.
Solution three: Clear the paper jam from the paper trays
The following steps require the use of a flashlight to identify any jammed paper from the paper trays.
Step one: Clear the paper jam from the output tray
  1. Carefully remove any loose paper from the output tray.
  2. Check the rollers in the output tray for jammed paper.
  3. Use a flashlight to see the rollers in the printer.
    Figure : Use a flashlight
    Image: Use a flashlight
  4. Gently remove any jammed paper or bits of torn paper from the output tray rollers. Use both hands to pull out any whole sheets of paper to avoid tearing them.
  5. Remove any bits of paper or torn pieces of paper from the output tray rollers.
Step two: Clear the jam from the input tray
  1. Press the Power button to turn off the printer.
  2. Disconnect the power cord from the rear of the printer.
  3. Remove all paper from the output tray.
  4. Raise the output tray.
    Figure : Raise the output tray
    Image: Raise the output tray.
  5. Grasp any jammed paper in the input tray with both hands, and then pull the paper slowly but firmly toward you to remove it.
     caution:
    Remove paper from the tray as carefully as possible. If any torn pieces of paper remain inside the printer, more paper jams are likely to occur, and this could damage the print mechanism.
  6. Lower the output tray.
  7. Reconnect the power cord to the rear of the printer.
  8. Press the Power button to turn off the printer.
Step three: Print a Printer Status Report
Printing a self-test report verifies if the hardware functions correctly.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution four: Remove the paper jam from the carriage path
The following steps require the use of a flashlight to identify any jammed paper in the carriage path.
Step one: Remove any loose paper
Remove any loose paper from the input and output trays
Do not pull jammed paper
Image: Remove loose paper from the paper tray.
Image: Do not pull jammed paper.
Step two: Check the carriage path with a flashlight
  1. Press the Power button to turn off the printer.
  2. Disconnect the power cord from the rear of the printer.
     warning:
    Do not reach into the cartridge access area when the printer is plugged into an electrical outlet.
  3. Place your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door.
    Figure : The slot on the side of the printer
    Image: The finger slot on the side of the printer.
  4. Grasp any jammed paper in the carriage path with both hands, and then pull the paper slowly but firmly toward you to remove it.
    Figure : Carefully pull the jammed paper from the carriage path
    Image: Pull the jammed paper from the carriage path.
  5. Move the carriage to the left, and then check the right side of the printer for any jammed paper.
    Figure : Move the carriage to the left
    Image: Move the carriage to the left.
  6. Gently grasp any paper you find with both hands, and then pull it towards you through the front of the printer.
    Figure : Gently remove the jammed paper from the carriage path
    Image: Gently remove any jammed paper from the carriage path.
  7. Use a flashlight to check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams are likely to occur.
    Use a flashlight
    Paper jammed in carriage path
    Image: Use a flashlight
    Image: Paper jammed in carriage path
  8. Move the carriage back to its position on the right side of the printer.
  9. Close the cartridge access door.
  10. Reconnect the power cord to the rear of the printer.
  11. Press the Power button to turn on the printer.
Step three: Print a Printer Status Report
Printing a self-test report verifies if the hardware functions correctly.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution five: Clean the rollers
Clean the rollers in your printer.
Solution six: Clear the paper jam from the automatic document feeder
Follow these steps to clear a paper jam from the automatic document feeder (ADF)
  1. Press the Power button to turn off the printer.
  2. Disconnect the power cord from the rear of the printer.
  3. Remove any originals from the document feeder tray.
    Figure : Remove any originals
    Image: Remove any originals.
  4. Lift the cover of the ADF until it stops.
    Figure : Lift the ADF cover
    Image: Lift the ADF cover.
  5. Check for any jammed paper in the rear of the ADF.
  6. Gently grasp any jammed paper in the ADF with both hands, and then pull the paper slowly but firmly upward to remove it.
  7. Lift the tab located on the front edge of the ADF to raise the ADF mechanism.
  8. Gently grasp any jammed paper in the ADF mechanism, and then pull the paper slowly but firmly upward to remove it.
  9. Close the ADF cover.
  10. Try the task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution seven: Perform a power reset
Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Follow these steps to perform a power reset, which will clear a false paper jam error.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
 note:
The printer might go through a warm-up period. The printer lights might flash and the carriage might move. Wait until the warm-up period finishes before proceeding.
Step two: Print a Printer Status Report
Printing a self-test report verifies if the hardware functions correctly.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

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