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HP Customer Support

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    Need help after upgrading to Windows 10?

    Here are solutions to common problems seen after upgrading.

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    AC Power Cord Safety Recall and Replacement Program

     

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HP Notebook PCs - Incorrect Characters are Displayed when Using Keyboard

There are two common keyboard issues that can occur during the normal operation. The first is the Num Lock key gets accidentally pressed, turning a portion of the keyboard into a number pad. The other is the keyboard language gets inadvertantly switched from its original language to another, resulting in some letters and numbers appearing different on the screen than how they are typed.
Update the BIOS and device drivers
If you experience persistent keyboard errors, such as the keyboard frequently switching modes, try updating the notebook's BIOS and device drivers. For more information, see HP Notebook PCs - Locate and Install Updated BIOS, Drivers, and Software.

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United Kingdom

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