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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c08351438

Version: 1

HP 14, 15 inch Laptop PCs - Battery drains rapidly when the computer is placed in Hibernation mode

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Aug-2022

Last updated : 23-Aug-2022

DESCRIPTION
The battery drains rapidly when the computer is placed in Hibernation mode. The battery capacity decreases from 12 to 45 percent after 12 hours in hibernation. This does not occur when the computer is powered off (S5) or when it enters Sleep mode (S3).

SCOPE
The information in this document applies to the following:
Computers:
  • HP 14 f0000 Laptop PC series
  • HP 14 f1000 Laptop PC series
  • HP 14 f2000 Laptop PC series
  • HP 15-e1000 Laptop PC series
  • HP 15.6-inch Laptop PC 15-2000 series
  • HP 15 Laptop PC 15-e3000 series
Operating Systems:
  • Microsoft Windows 10 21H2
  • Microsoft Windows 11
  • Microsoft Windows 10 21H1
RESOLUTION
To resolve this issue, download and install the appropriate SoftPaq to update the BIOS.
Affected Platforms
SoftPaq Description
Release Notes
Download SoftPaq
HP 14-f0000 Laptop PC
HP Notebook System BIOS Update (AMD Processors)
Version: 65
Revision: A
HP 14 inch Laptop PC 14-f1000
HP Notebook System BIOS Update (AMD Processors)
Version: 25
Revision: A
HP 14-f2000 Laptop PC
HP Notebook System BIOS Update (AMD Processors)
Version: F.10
Revision: A
HP 15-e1000 Laptop PC
HP Notebook System BIOS Update (AMD Processors)
Version: F.65
Revision: A
HP 15.6-inch Laptop PC 15-2000
HP Notebook System BIOS Update (AMD Processors)
Version: F.25
Revision: A
HP 15 Laptop PC 15-e3000
HP Notebook System BIOS Update (AMD Processors)
Version: F.10
Revision: A

Hardware platforms affected : HP 14 Laptop PC 14-f2000, HP 14 inch Laptop PC 14-f1000, HP 14-f0000 Laptop PC series, HP 15 Laptop PC 15-e3000, HP 15-e1000 Laptop PC series, HP 15.6 inch Laptop PC 15-e2000

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA08351438

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.