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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06610162

Version: 1

HP Business Notebooks and Mobile Workstations - Battery Not Charging

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 02-Apr-2020

Last updated : 02-Apr-2020

DESCRIPTION
The battery may stop charging when it should be charging. This can occur if the computer is left on AC power for long periods of time without ever running on DC (battery) power.
note:
It is normal to see the "plugged in, not charging" message when the battery charge level is in certain ranges. But if the charge level has fallen below 75% and it still is not charging, there is an issue.
Figure 1. Charge below 75% but still not charging indicates an issue

SCOPE
Information in this document applies to the following:
Computers:
  • HP Elite Dragonfly Notebook PC
  • HP Elite x2 1012 G2
  • HP Elite x2 1013 G3
  • HP Elite x2 G4
  • HP EliteBook 1040 G4 Notebook PC
  • HP EliteBook 1050 G1 Notebook PC
  • HP EliteBook 725 G4 Notebook PC
  • HP EliteBook 735 G5 Notebook PC
  • HP EliteBook 735 G6 Notebook PC
  • HP EliteBook 745 G4 Notebook PC
  • HP EliteBook 745 G5 Notebook PC
  • HP EliteBook 745 G6 Notebook PC
  • HP EliteBook 755 G4 Notebook PC
  • HP EliteBook 830 G5 Notebook PC
  • HP EliteBook 830 G6 Notebook PC
  • HP EliteBook 836 G5 Notebook PC
  • HP EliteBook 840 G4 Notebook PC
  • HP EliteBook 840 G4 Notebook PC
  • HP EliteBook 840 G5 Healthcare Edition Notebook PC
  • HP EliteBook 840 G5 Notebook PC
  • HP EliteBook 840 G6 Healthcare Edition Notebook PC
  • HP EliteBook 840 G6 Notebook PC
  • HP EliteBook 840r G4 Notebook PC
  • HP EliteBook 846 G5 Notebook PC
  • HP EliteBook 846r G4 Notebook PC
  • HP EliteBook 848 G4 Notebook PC
  • HP EliteBook 850 G4 Notebook PC
  • HP EliteBook 850 G5 Notebook PC
  • HP EliteBook 850 G6 Notebook PC
  • HP EliteBook x360 1020 G2 Notebook PC
  • HP EliteBook x360 1030 G2 Notebook PC
  • HP EliteBook x360 1030 G3 Notebook PC
  • HP EliteBook x360 1030 G4 Notebook PC
  • HP EliteBook x360 1040 G5 Notebook PC
  • HP EliteBook x360 1040 G6 Notebook PC
  • HP EliteBook x360 830 G5 Notebook PC
  • HP EliteBook x360 830 G6 Notebook PC
  • HP mt21 Mobile Thin Client series
  • HP mt31 Mobile Thin Client
  • HP mt43 Mobile Thin Client
  • HP mt44 Mobile Thin Client
  • HP Pro x2 612 G2
  • HP ProBook 430 G5 Notebook PC
  • HP ProBook 430 G6 Notebook PC
  • HP ProBook 430 G7 Notebook PC
  • HP ProBook 440 G5 Notebook PC
  • HP ProBook 440 G6 Notebook PC
  • HP ProBook 440 G7 Notebook PC
  • HP ProBook 445R G6 Notebook PC
  • HP ProBook 450 G5 Notebook PC
  • HP ProBook 450 G6 Notebook PC
  • HP ProBook 450 G7 Notebook PC
  • HP ProBook 455 G4 Notebook PC
  • HP ProBook 455 G5 Notebook PC
  • HP ProBook 455R G6 Notebook PC
  • HP ProBook 470 G5 Notebook PC
  • HP ProBook 640 G4 Notebook PC
  • HP ProBook 640 G5 Notebook PC
  • HP ProBook 645 G3 Notebook PC
  • HP ProBook 645 G4 Notebook PC
  • HP ProBook 650 G3 Notebook PC
  • HP ProBook 650 G4 Notebook PC
  • HP ProBook 650 G5 Notebook PC
  • HP ProBook 655 G3 Notebook PC
  • HP ProBook x360 11 G1 EE Notebook PC
  • HP ProBook x360 11 G2 EE Notebook PC
  • HP ProBook x360 11 G3 EE Notebook PC
  • HP ProBook x360 11 G4 EE Notebook PC
  • HP ProBook x360 440 G1 Notebook PC
  • HP ZBook 14u G4 Mobile Workstation
  • HP ZBook 14u G5 Mobile Workstation
  • HP ZBook 14u G6 Mobile Workstation
  • HP ZBook 15 G4 Mobile Workstation
  • HP ZBook 15 G5 Mobile Workstation
  • HP ZBook 15 G6 Mobile Workstation
  • HP ZBook 15u G4 Mobile Workstation
  • HP ZBook 15u G5 Mobile Workstation
  • HP ZBook 15u G6 Mobile Workstation
  • HP ZBook 17 G4 Mobile Workstation
  • HP ZBook 17 G5 Mobile Workstation
  • HP ZBook 17 G6 Mobile Workstation
  • HP ZBook Studio G4 Mobile Workstation
  • HP ZBook Studio x360 G5 Convertible Workstation
  • HP ZBook x2 G4 Detachable Workstation
  • HP ZHAN 66 Pro 13 G2 Notebook PC
  • HP ZHAN 66 Pro 14 G2 Notebook PC
  • HP ZHAN 66 Pro 14 G3 Notebook PC
  • HP ZHAN 66 Pro 15 G2 Notebook PC
  • HP ZHAN 66 Pro 15 G3 Notebook PC
  • HP ZHAN 66 Pro G1 Notebook PC
  • HP ZHAN X 13 G2 Notebook PC
RESOLUTION
Recover by running the computer on battery power for at least 10 seconds:
  1. Un-dock the computer or unplug the AC adapter.
  2. Make sure the computer is powered on.
  3. Wait at least 10 seconds.
  4. Reconnect to AC power.
  5. Normal charging should resume.
Prevent the issue by updating the computer BIOS to the version listed (or later) in the following table:
https://support.hp.com/us-en/drivers/laptops
Models Affected
BIOS Version (or later)
HP ProBook 430 G7 Notebook PC
HP ProBook 440 G7 Notebook PC
HP ProBook 450 G7 Notebook PC
HP ZHAN 66 Pro 14 G3 Notebook
HP ZHAN 66 Pro 15 G3 Notebook PC
BIOS 01.03.00 (or later)
HP Elite Dragonfly Notebook PC
HP Elite x2 G4
HP EliteBook 830 G6 Notebook PC
HP EliteBook 840 G6 Healthcare Edition Notebook PC
HP EliteBook 840 G6 Notebook PC
HP EliteBook 840 G6 Notebook PC
HP EliteBook 850 G6 Notebook PC
HP EliteBook x360 1030 G4 Notebook PC
HP EliteBook x360 1040 G6 Notebook PC
HP EliteBook x360 830 G5 Notebook PC
HP EliteBook x360 830 G6 Notebook PC
HP ProBook 640 G5 Notebook PC
HP ProBook 650 G5 Notebook PC
HP ProBook 735 G6 Notebook PC
HP ProBook 745 G6 Notebook PC
HP ZBook 15 G6 Mobile Workstation
HP ZBook 17 G6 Mobile Workstation
HP Zbook Studio 14u G6 Mobile Workstation
HP Zbook Studio 15u G6 Mobile Workstation
HP ZHAN X 13 G2 Notebook PC
BIOS 01.04.02 (or later)
HP ProBook x360 11 G4 Education Edition PC
BIOS 01.05.00 (or later)
HP Elite x2 1013 G3 Tablet
HP EliteBook 1050 G1 Notebook PC
HP EliteBook 735 G5 Notebook PC
HP EliteBook 745 G5 Notebook PC
HP EliteBook 830 G5 Notebook PC
HP EliteBook 836 G5 Notebook PC
HP EliteBook 840 G5 Healthcare Edition Notebook PC
HP EliteBook 840 G5 Notebook PC
HP EliteBook 840r G4 Notebook PC
HP EliteBook 846 G5 Notebook PC
HP EliteBook 846r G4 Notebook PC
HP EliteBook 850 G5 Notebook PC
HP EliteBook x360 1030 G3 Notebook PC
HP EliteBook x360 1040 G5 Notebook PC
HP mt21 Mobile Thin Client PC
HP mt44 Mobile Thin Client PC
HP ProBook 430 G5 Notebook PC
HP Probook 430 G6 Notebook PC
HP ProBook 440 G5 Notebook PC
HP Probook 440 G6 Notebook PC
HP ProBook 445R G6 Notebook PC
HP ProBook 450 G5 Notebook PC
HP Probook 450 G6 Notebook PC
HP ProBook 455 G5 Notebook PC
HP ProBook 455R G6 Notebook PC
HP ProBook 470 G5 Notebook PC
HP ProBook 640 G4 Notebook PC
HP ProBook 645 G4 Notebook PC
HP ProBook 650 G4 Notebook PC
HP ProBook x360 440 G1 Notebook PC
HP ZBook 14u G5 Mobile Workstation
HP ZBook 15 G5 Mobile Workstation
HP ZBook 15u G5 Mobile Workstation
HP ZBook 17 G5 Mobile Workstation
HP ZBook Studio G5 Mobile Workstation
HP ZBook Studio x360 G5 Convertible Workstation
HP Zhan 66 Pro 13 G2 Notebook PC
HP Zhan 66 Pro 14 G2 Notebook PC
HP Zhan 66 Pro 15 G2 Notebook PC
HP ZHAN 66 Pro G1 Notebook PC
BIOS 01.10.00 (or later)
HP Elite x2 1012 G2 Tablet
HP EliteBook 1040 G4 Notebook PC H
HP EliteBook 1040 G4 Notebook PC U
HP EliteBook 645/655 G3 Notebook PC
HP EliteBook 725/745/755 G4
HP EliteBook 840 G4 Notebook PC
HP EliteBook 848 G4 Notebook PC
HP EliteBook 850 G4 Notebook PC
HP EliteBook x360 1020 G2 Notebook PC
HP EliteBook x360 1030 G2 Notebook PC
HP mt31 Mobile Thin Client
HP mt43 Mobile Thin Client
HP Pro x2 612 G2
HP ProBook 455 G4 Notebook PC
HP ProBook 650 G3 Notebook PC
HP ProBook x360 11 G2 Education Edition
HP ProBook x360 11 G3 Education Edition
HP ZBook 14u G4 Mobile Workstation
HP ZBook 15 G4 Mobile Workstation
HP ZBook 15u G4 Mobile Workstation
HP ZBook 17 G4 Mobile Workstation
HP ZBook Studio G4 Mobile Workstation
HP ZBook x2 G4 Detachable Workstation
BIOS 1.32 (or later)

Hardware platforms affected : HP Elite Dragonfly Notebook PC, HP Elite x2 1012 G2, HP Elite x2 1013 G3, HP Elite x2 G4, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1050 G1 Notebook PC, HP EliteBook 725 G4 Notebook PC, HP EliteBook 735 G5 Notebook PC, HP EliteBook 735 G6 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 745 G6 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 830 G6 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G6 Healthcare Edition Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook 840r G4 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G6 Notebook PC, HP EliteBook x360 1020 G2 Notebook PC, HP EliteBook x360 1030 G2 Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1030 G4 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 1040 G6 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP Pro x2 612 G2, HP ProBook 430 G5 Notebook PC, HP ProBook 430 G6 Notebook PC, HP ProBook 430 G7 Notebook PC, HP ProBook 440 G5 Notebook PC, HP ProBook 440 G6 Notebook PC, HP ProBook 440 G7 Notebook PC, HP ProBook 445R G6 Notebook PC, HP ProBook 450 G5 Notebook PC, HP ProBook 450 G6 Notebook PC, HP ProBook 450 G7 Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 455 G5 Notebook PC, HP ProBook 455R G6 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 640 G5 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G4 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook 650 G5 Notebook PC, HP ProBook 655 G3 Notebook PC, HP ProBook x360 11 G1 EE Notebook PC, HP ProBook x360 11 G2 EE Notebook PC, HP ProBook x360 11 G3 EE Notebook PC, HP ProBook x360 11 G4 EE Notebook PC, HP ProBook x360 440 G1 Notebook PC, HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G5 Mobile Workstation, HP ZBook 14u G6 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G5 Mobile Workstation, HP ZBook 15 G6 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G5 Mobile Workstation, HP ZBook 15u G6 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G5 Mobile Workstation, HP ZBook 17 G6 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio x360 G5 Convertible Workstation, HP ZBook x2 G4 Detachable Workstation, HP ZHAN 66 Pro 13 G2 Notebook PC, HP ZHAN 66 Pro 14 G2 Notebook PC, HP ZHAN 66 Pro 14 G3 Notebook PC, HP ZHAN 66 Pro 15 G2 Notebook PC, HP ZHAN 66 Pro 15 G3 Notebook PC, HP ZHAN 66 Pro G1 Notebook PC, HP ZHAN X 13 G2 Notebook PC, HP mt21 Mobile Thin Client series, HP mt31 Mobile Thin Client, HP mt43 Mobile Thin Client, HP mt44 Mobile Thin Client

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06610162

© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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