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HP Support

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HP Printers - Using Print and Scan Doctor for Windows to Help Resolve Printer Issues

This document applies to HP printers supported in Windows 8, 7, Vista, and XP.
HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems.
Download and run HP Print and Scan Doctor () to quickly and automatically perform several troubleshooting tasks known to resolve hardware issues, network connection issues, print quality issues, and scanning issues. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
 note:
HP Print and Scan Doctor is not available for Mac OS X operating systems. See the How do I resolve common printing and scanning issues if I have a Mac section in this document for more information.
Frequently asked questions (FAQs)
After you install the HP Print and Scan Doctor, review this list of frequently asked questions on using the tool.

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Prefer to troubleshoot on your own?

Consumer Community

Consumer Community

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now >

Enterprise Business Community

Enterprise Business Community

Join HP's community of business and IT professionals to help solve problems, exchange ideas, and learn best practices from your peers. Worldwide discussions in English. Visit now >


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Country: United Kingdom

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