You can install a basic driver to work around this issue instead of troubleshooting the error. With the basic driver, the printer still prints, but it might not perform all functions. For instance, if the printer has CD/DVD-printing capability, the printer will lose this function with a basic driver.
Follow these steps to use your printer without troubleshooting the error message.
This workaround does not resolve the issue, but it does provide a way for you to use your printer without further troubleshooting.
If you have not already done so, close the error message window, and then cancel the installation.
Restart the HP software installation, but this time select the Express or Minimal (basic) installation option instead of the Full or Recommended option.
Follow the on-screen instructions to complete the software installation.
If you prefer to troubleshoot the error and maintain all printer functions, continue with the solutions in this document.
: If you have a multi-function printer
, the process for scanning is different with a basic driver. Read or print the document for your Windows operating system to learn how to scan with the basic driver.