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HP Single-Function and Multi-Function Printers - Fatal Error 'Error 1305. Error reading from file <FILE PATH AND NAME> verify the file exists and that you can access it.' (MSI Error 1305) Message Displays During Software Installation in Windows

Issue
During installation of the HP software, the following error message displays on the computer: 'Error 1305. Error reading from file <FILE PATH AND NAME> verify the file exists and that you can access it.'
Solution
Follow these steps to download the software from the HP website, and then install the software on your computer.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Use one of the available methods to identify your printer model.
    The software and driver results page displays when the printer model is identified.
    Figure : Example of the Software and driver results page
    Image: Example of the Software and driver results window
  4. Check to see if your operating system is correctly identified. If your operating system is not correct, click Edit, select your operating system and version from the drop-down menus, and then click Update.
  5. Click Driver - Product Installation Software, and then click Download.
  6. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only, and then click Next.
    Figure : Example of the HP Download and Install Assistant window
    Image: Example of the HP Download and Install Assistant window
  7. Follow the on-screen instructions to save the driver to your computer.
  8. If you used the Download only method, open or run the driver file, and then follow the on-screen instructions to install the software.

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Country: Africa
Language: English

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