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HP Printers - Fatal Error. 'Internal Error 2343' (MSI Error 2343) Displays During Software Installation in Windows XP

This document is for HP printer software installations in Windows XP for all HP LaserJet printers and for all HP inkjet printers released in 2009 or earlier.
While you install the HP software, a fatal error message displays on the computer: Internal Error 2343.
This error message displays in Windows when the registry keys interrupt or prevent software installation.
Solution one: Delete the registry keys
Follow these steps to remove registry keys.
 caution:
An incorrect registry entry might cause serious system problems or prevent the computer from starting. Always backup your registry.
Step 1: Back up the registry
Follow these steps to make a backup of the registry to restore the files.
  1. Disconnect the USB cable from the product.
  2. Click Start, and then click Run.
  3. In the open box, type regedit, and then click OK.
    The Registry Editor opens.
  4. Click File, and then click Export.
  5. In the Save in box, select Desktop.
  6. In the File Name text box, type HPBackup.
  7. In the Save as Type box, select Registration Files.
  8. In Export Range, select All.
  9. Click Save.
    The exported registry file saves on the Desktop.
Step 2: Remove keys from the Features folder
Follow these steps to delete the keys from the Features folder.
 note:
Most of the entries should have an AiO, PSC, or HP Officejet reference listed.
  1. In the Registry Editor, click the Plus sign () next to HKEY_CURRENT_USER.
  2. Under HKEY_CURRENT_USER, click the Plus sign () next to Software.
  3. Under Software, click the Plus sign () next to Microsoft.
  4. Under Microsoft, click the Plus sign () next to Installer.
     note:
    If the Installer folder does not exist under HKEY_CURRENT_USER, look under HKEY_CLASSES_ROOT.
  5. Under Installer, click the Plus sign () next to Features.
  6. Under Features, search for and delete all of the keys listed below (some keys might not be present).
    • 258BFD2849598664C96682BBE649CB2B
    • E59939DE2FB8F084E84AD7922EA90725
    • 719A768971D5ED0438ABEB5A9213491B
    • DB93BCE62C37DD441B0A9828705CD8B8
    • 46F1611079865884390A9A7FEBA92435
    • 60FE009C67E27C94D80B146F922BD15C
    • 258BFD2849598664C96682BBE649CB2B
    • 618AD3194E8E7644D8222EFDD5FB404E
    • D4DD3F88C64C213448AD0603783D8FB6
    • 2497BB21F1E19D344B1464861C264952
  7. Click the Minus sign () next to Features.
Step 3: Remove keys from the Products folder
  1. Under Installer, click the Plus sign () next to Products.
  2. Under Products, search for and delete all of the keys listed below (some keys might not be present).
    To delete a key, click the key to select it and then press Delete on the keyboard.
    • 258BFD2849598664C96682BBE649CB2B
    • E59939DE2FB8F084E84AD7922EA90725
    • 719A768971D5ED0438ABEB5A9213491B
    • DB93BCE62C37DD441B0A9828705CD8B8
    • 46F1611079865884390A9A7FEBA92435
    • 60FE009C67E27C94D80B146F922BD15C
    • 258BFD2849598664C96682BBE649CB2B
    • 618AD3194E8E7644D8222EFDD5FB404E
    • D4DD3F88C64C213448AD0603783D8FB6
    • 2497BB21F1E19D344B1464861C264952
  3. Click the Minus sign () next to Products.
  4. Click the Minus sign () next to Installer.
  5. Click the Minus sign () next to Microsoft.
  6. Click the Minus sign () next to Software.
  7. Click the Minus sign () next to HKEY_CURRENT_USER.
Step 4: Remove keys from the Uninstaller folder
  1. In the Registry Editor, click the Plus sign () next to HKEY_LOCAL_MACHINE.
  2. Under HKEY_LOCAL_MACHINE, click the Plus sign () next to Software.
  3. Under Software, click the Plus sign () next to Microsoft.
  4. Under Microsoft, click the Plus sign () next to Windows.
  5. Under Windows, click the Plus sign () next to CurrentVersion.
  6. Under CurrentVersion, click the Plus sign () next to Uninstall.
  7. Under Remove, search for and delete all the keys listed below (some keys might not be present).
    To delete a key, click the key to select it and then press Delete on the keyboard.
    • 82DFB852-9594-4668-9C66-28BB6E94BCB2
    • ED93995E-8BF2-480F-8EA4-7D29E29A7052
    • 9867A917-5D17-40DE-83BA-BEA5293194B1
    • 6ECB39BD-73C2-44DD-B1A0-808207C58D8B
  8. Close the Registry Editor.
Solution two: Uninstall and reinstall the HP software
Follow these steps to completely uninstall and reinstall the HP software.
Step 1: Perform a level-three uninstall
Use one of the following methods to remove the HP software.
Step 2: Reinstall the HP software
HP recommends that you download and install the software from the HP website. This software is the most current and contains updates that might not be on your software CD.
If you have already downloaded the software, you do not have to download it again. Otherwise, follow these instructions to download and install the software.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Use one of the available methods to identify your printer model.
    The software and driver results page displays when the printer model is identified.
    Figure : Example of the Software and driver results page
    Image: Example of the Software and driver results window
  4. Check to see if your operating system is correctly identified. If your operating system is not correct, click Edit, select your operating system and version from the drop-down menus, then click Update.
  5. Under Driver - Product Installation Software, click Download next to the full feature driver (recommended), or click Basic Drivers for other driver download options.
  6. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only, then click Next.
    Figure : Example of the HP Download and Install Assistant window
    Image: Example of the HP Download and Install Assistant window
  7. Follow the on-screen instructions to save the driver to your computer.
  8. If you used the Download only method, open or run the driver file, then follow the on-screen instructions to install the software.
Solution three: Edit the registry
Follow these steps to edit the registry, and then export and merge the installer keys.
Step 1: Export the installer keys
Follow these steps to export and delete the installer keys.
 caution:
An incorrect registry entry might cause serious system problems or prevent the computer from starting. Always backup your registry.
  1. Right-click on an unused portion of the Windows Desktop, click New, and then click Folder.
  2. Type the name Installer Keys and then press Enter on the keyboard.
  3. Click Start, and then click Run.
  4. Type regedit, and then click OK.
  5. Click the Plus sign () beside HKEY_CLASSES_ROOT to open the contents of that registry key.
  6. Complete the following steps to export the Installer registry key.
    1. Scroll down through the registry keys listed in HKEY_CLASSES_ROOT until you find Installer.
    2. Right-click Installer and select Export.
    3. Select the Installer Keys Folder on the Windows Desktop as the location to export the file to in the Save In box.
    4. Type Installer1 into the File Name text box, and then click OK.
  7. Right-click the Installer key, and then select Delete. Click Yes.
  8. Scroll up and click the Minus sign () beside HKEY_CLASSES_ROOT.
  9. Repeat steps 4, 5, and 6 to export, and then delete any of the registry keys located in the following table. When you export any of these registry keys, rename them according to the information in the table.
    Name of Registry Key
    Rename Registry Key
    HKEY_CURRENT_USER\Software\Microsoft\Installer
    Installer2
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer
    Installer3
    HKEY_USERS\.DEFAULT\Software\Microsoft\Installer
    Installer4
  10. Close the Registry Editor and restart the computer.
Step 2: Merge files into the registry
  1. Install the HP software. When the installation is complete, the registration screen opens.
  2. Double-click the Installer Keys folder on the Windows Desktop.
  3. Double-click the Installer1 file, and then click Yes. Repeat this step for all the Installer keys.
  4. Restart the computer, and then test the functionality of the newly installed HP software.
Solution four: Download the Microsoft tool
If none of the previous solutions worked, download the Microsoft tool to correct the problem. Follow this link to view the article and download the Microsoft tool (in English).

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