Assistance clientèle HP
Consumer Legal Guarantee
What is the difference between Legal Guarantee and Commercial Guarantee?
The concept of Commercial Guarantee, such as HP’s warranty, is a guarantee voluntarily provided by the guarantor (either a seller or producer). The Commercial Guarantee may have a different duration and coverage than the Legal Guarantee, and typically (as in the case of HP’s warranty) it does not require you to prove the defect existed at the time of delivery.
The commercial guarantee does not replace or limit your consumer’s rights under the legal guarantee.
Consequently, the HP Limited Warranty provided with your HP product is independent, complementary to and does not affect in any way the Legal Guarantee, which you are entitled to and receive from the seller based on your purchase agreement of your HP product.
For information about HP warranty terms and conditions please refer to the HP Limited Warranty Statement provided with your HP product.
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