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'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x ...' Error Message Displays on the Printer Control Panel

This document is for:
HP Deskjet 3070A (B611) printers
HP Photosmart 5510 (B111) printers
HP Officejet 6810 printers
HP Photosmart 6510 (B211) printers
HP Officejet Pro 6830 printers
If you have an alphanumeric error message that includes the words ‘Problem with Printhead,' ‘Printer Failure,' or ‘Ink System Failure,’ and if your printer has a printhead that cannot be removed, you have come to the right troubleshooting document. Removable printheads have a latch on the side of the printhead carriage. If you do not see a latch, this is the right document.
  • What does a removable printhead look like?
    Removable printheads have a latch on the side of the printhead carriage.
    Printhead with a latch (indicated by the arrow)
    Printhead without a latch
    Printhead with a latch
    Printhead without a latch
A 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or '0x...' error message displays on the printer control panel. The exact text of these error messages varies by printer, but they are usually preceded by the word 'Error.'
The steps to resolve this issue depend on the error code that displays on the printer control panel with the ‘Problem with Printhead' or ‘Ink System Failure’ message. Review the solutions in the section that addresses your particular issue.

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