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HP LaserJet Pro P1102, P1106 Printers - Fixing Poor Print Quality

This document is for HP LaserJet Pro P1102, P1102s, P1102w, P1106, and P1108 printers.
The quality of a printed document is not as expected. The procedures in this document should help with print quality problems such as smeared, fuzzy, dark, or faded print, and loose, partially missing, or scattered toner.
HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.
Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.
  1. Go to the HP SureSupply website.
  2. Scroll to the bottom of the page, and then make sure the country/region location is correct.
  3. Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.
Genuine HP ink cartridges can also be purchased from other retailers.
If using genuine HP toner cartridges did not resolve the issue, continue to the next step.
Step 2: Check the paper
The quality and type of paper can affect the print job. Make sure you are using an appropriate paper for your print job.
To purchase paper in the United States and Canada, go to HP Home & Home Office.
  • Use paper that is designed for use in HP LaserJet printers. Do not use paper that is designed only for InkJet printers.
  • Do not use paper that is too rough. Smoother paper might result in better print quality.
  • Load the paper print side down in the input tray. Many papers have printing and nonprinting sides, like photo paper and other special media. Usually, the smoother side is the "print side," and sometimes the non-print side has a logo of the paper manufacturer on it.
  • Do not use wrinkled or curled paper. Load only clean, wrinkle-free paper into the product.
    Figure : Do not use wrinkled paper
    Image: Do not use wrinkled paper
  • Use the correct paper type for your project.
    • For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.
      Figure : Plain paper with ColorLok technology is recommended for text printing
    • For documents with dense printing, such as high contrast graphics or photographs, use HP Advanced Photo Paper for the best results.
    • Some media may not absorb ink as well as others. If your prints smear easily, make sure you are using a recommended paper.
  • Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to print, and then put the unused paper back in the packaging.
  • Try using a different paper. This will determine if the problem is related to the paper.
If using the appropriate paper type did not resolve the issue, continue to the next step.
Step 3: Check print settings
Sometimes the print settings can affect the print quality. Check the print settings to make sure they are appropriate for your print job.
If changing the print settings did not resolve the issue, continue to the next step.
Step 4: Check the EconoMode settings
If the entire page is too dark or too light, check the EconoMode settings. HP does not recommend the full-time use of EconoMode. If EconoMode is used full time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, replace the toner cartridge.
 note:
This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, enable the feature with the HP Embedded Web Server.
  1. In the program you are trying to print from, select the Print option.
  2. Select the printer, and then click Properties or Preferences.
  3. Click the Paper/Quality tab, and then locate the Print Quality area.
  4. If the entire page is too dark, use these settings:
    • Select the 600 dpi option.
    • Select the EconoMode check box to enable it.
    If the entire page is too light, use these settings:
    • Select the FastRes 1200 option.
    • Clear the EconoMode check box to disable it.
  5. Click OK, and then click OK to print the job.
If changing the EonoMode settings did not resolve the issue, continue to the next step.
Step 5: Check the toner level
You can check the toner level by printing a Supplies Status page, or by checking the Supplies Status on the Embedded Web Server (EWS) if your model includes this feature.
  • If the toner cartridge is low or empty, continue to the next step to replace the toner cartridge.
  • If the toner cartridge is not low or empty, skip to the step to clean the printer
    .
Step 6: Replace a low or empty toner cartridge
If the toner cartridge is low or empty, replace it.
  1. Open the toner cartridge door, and then remove the old toner cartridge.
    Figure : Removing the toner cartridge
    Image: Removing the toner cartridge
  2. Remove the new toner cartridge from the packaging. Place the used toner cartridge in the bag and box for recycling.
    Figure : Remove new toner cartridge and package old toner cartridge
    Image: Remove new toner cartridge and package old toner cartridge
     caution:
    To prevent damage to the toner cartridge, hold the toner cartridge at each end. Do not touch the cartridge shutter or the roller surface.
  3. Grasp both sides of the toner cartridge and gently rock the toner cartridge to distribute the toner evenly inside the cartridge.
    Figure : Shaking the toner cartridge
    Image: Shaking the toner cartridge
  4. Bend the tab on the left side of the toner cartridge until the tab breaks loose, and then pull the tab until all the tape is removed from the toner cartridge. Place the tab and tape in the toner cartridge box to return for recycling.
    Figure : Removing the sealing tape
    Image: Removing the sealing tape
  5. Insert the toner cartridge in the product, and then close the toner cartridge door.
    Figure : Inserting the toner cartridge
    Image: Inserting the toner cartridge
     caution:
    If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
If replacing the toner cartridge did not resolve the issue, continue to the next step.
Step 7: Clean inside the printer
During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality issues such as toner specks, smears, or marks. The printer has a cleaning mode that can correct and prevent print quality problems.
 note:
The cleaning process takes about 2 minutes. The cleaning page stops periodically during the cleaning process. Do not turn the printer off until the cleaning process has finished. You might need to repeat the cleaning process several times to thoroughly clean the printer.
If cleaning the printer did not resolve the issue, continue to the next step.
Step 8: Inspect the toner cartridge for damage
If there are issues like toner smears on the printed pages, check the toner cartridge for damage.
  1. Remove the toner cartridge from the printer, and make sure the sealing tape has been removed.
  2. Grasp both ends of the toner cartridge, and then gently rock the cartridge back and forth to distribute the toner.
    Figure : Shaking the toner cartridge
    Image: Shaking the toner cartridge
  3. Check the memory chip for damage.
  4. Slide back the toner cartridge cover to expose the imaging drum.
     caution:
    Do not touch the roller (imaging drum) on the toner cartridge. Fingerprints on the imaging drum can cause print quality problems.
    Figure : Slide back the cartridge cover
    Image: Slide back the cartridge cover
  5. Examine the surface of the imaging drum on the toner cartridge.
    • If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.
    • If the imaging drum does not appear to be damaged, close the cover, and then reinstall the toner cartridge in the printer.
Step 9: Service the printer
If you have completed the steps above and your printer is still experiencing print quality issues, contact HP, and then service the printer.

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