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HP Notebook PCs - Resolve Boot Device Not Found Error Message (Windows 8, 7)

This document pertains to HP notebook computers with the HP Unified Extensible Firmware Interface (UEFI) beginning in late 2008.
The BIOS can be configured to specify the order in which the computer will access available bootable hardware devices. The most common bootable devices are: Internal Hard Drive, External USB drive, Optical CD/DVD ROM Drive, and Network Adapter. During the process of checking each device for the required bootable files, if a device fails, the computer verifies that another device is available. If the computer BIOS checks all the listed devices but does not find the bootable files, an error message like the following is displayed:
Figure : Boot Device Not Found
Example of a Boot Device Not Found error screen with a Hard Disc error code
 note:
If the computer starts up successfully after receiving this message, running a hard drive test is strongly recommended.
To resolve these boot device errors if they persist, perform the following steps in the order listed.
Step 1: Restore BIOS default settings
To restore the BIOS default setting, open the BIOS Setup screen as follows:
  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 key to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Using the arrow keys select Yes and then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.
    If the computer restarts normally and the error message does not display, you are done. If the error message displays, proceed to the next step.
Step 2: Test the hard drive using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics UEFI enables you to test the main components on your computer by selecting quick tests or longer, more complete tests. You can use HP PC Hardware Diagnostics UEFI even if the computer does not open to Windows.
If you think there is a problem with the hard drive, first try the Quick Test (about ten minutes). If the Quick Test does not find a problem, run the Extensive Test (2 hours or more).
 note:
If the test cannot run and the Hard Disk Not Exist message is displayed, contact HP Customer Support for assistance.
  1. Plug the AC adapter into the computer.
  2. Press the Power button for at least five seconds to turn off the computer.
  3. Turn on the computer and immediately press the F2 key repeatedly, about once every second.
  4. When the HP PC Hardware Diagnostics UEFI screen displays, click Component Tests.
    Figure : Component Tests
    Component Tests in HP PC Hardware Diagnostic UEFI
  5. Click Hard Drive.
    Figure : Hard Drive
    Component Tests: Hard Drive
  6. Click Quick Test.
    Figure : Quick Test
    Hard Drive Tests: Quick Test
  7. Click Run once. If the computer has more than one hard drive, click Test All Hard Drives.
    The Quick Test begins.
  8. When the test is complete, the results are displayed on the screen. Test results are also available under Test Logs on the Diagnostics UEFI main page.
    If the hard drive passes the Quick Test, proceed to the next step to run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. Continue following these steps to run the Extensive Test.
  9. Click Main Menu, and then click Component Tests.
  10. Click Hard Drive.
  11. Click Extensive Test.
  12. Click Run once. If the computer has more than one hard drive, click Test All Hard Drives.
    Figure : Run once
    Hard Drive Quick Test: Run once
    The Extensive Test begins.
    Figure : Hard Drive Extensive Test progress
    Hard Drive Extensive Test progress
  13. When the Extensive Test is complete the results are displayed on the screen. If the hard drive fails one of the tests, write down the specific failure information. The information is also available under Test Logs on the Diagnostics UEFI main menu.
If the test fails, the hard drive might need to be replaced. Contact HP using the Contact Support tab at the top of this screen.
If the test passes but the error message continues to display, proceed to the next step.
Step 3: Reseat the hard drive
The Boot device not found error message can occur if the computer has been jarred and the connections to the hard drive are loose. Use the steps in this section to reseat the hard drive, if possible, in your notebook.
 note:
Only hard drive bay 1 supports bootable hard drives.
Before you begin reseating the hard drive:
  • You might need a Phillips head screwdriver or similar tool.
  • Transfer the computer to a clear, flat, stable work surface over a non-carpeted floor.
  • HP strongly recommends the use of an anti-static wrist strap and a conductive foam pad when working on the computer.
 warning:
The edges of metal panels can cut skin. Be careful not to slide skin along any interior metal edge of the computer.
 caution:
This product contains components that can be damaged by electrostatic discharge (ESD). To reduce the chance of ESD damage, work over a noncarpeted floor, use a static dissipative work surface (such as a conductive foam pad), and wear an ESD wrist strap connected to a grounded surface.
Check for loose connections and reseat the hard drive using the following steps:
  1. Press and hold the power button for 5 - 15 seconds to turn off the computer.
  2. Disconnect the power cable.
  3. If your notebook model features a removable battery, remove the battery.
  4. Disconnect and reconnect the internal hard drive. For instructions to complete this procedure, refer to the Maintenance and Service Guide for your notebook model, found in the User Guides section of your notebook product page on the HP Customer Support website.
  5. Once the hard drive is reconnected and the computer is reassembled, attempt to start the computer normally.
    If the computer restarts normally and the error message does not display, you are done. If the error message displays, proceed to the next step.
Step 4: Perform an HP System Recovery
If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions:

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