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A 'Paper Jam' Message Displays for HP Officejet 4400 (K410), Deskjet Ink Advantage (K209), and Deskjet F4400 and F4500 All-in-One Printer Series

Issue
The product stops printing and the error message 'Paper jam' displays on the computer.
Click the plus sign () for more information.
Video of clearing a paper jam
View the video or choose one of the following topics to learn how to clear a paper jam.
The following video demonstrates the steps explained on this page. The outside of the product might look different, but the steps are the same for your product.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report. This step determines if the product hardware functions correctly. When you have resolved the issue, and the product successfully prints a self-test report, there is no need to continue troubleshooting.
How to print a self-test report
  1. Load U.S. letter or A4, unused, plain white paper into the input tray.
  2. On the control panel, press and hold the Paper Type button and Resize to Fit button at the same time.
      Figure : Press these buttons to print a self-test report
      Illustration of the Resize to Fit and Paper Type buttons
    1. Paper Type button
    2. Resize to Fit button
  3. Release both buttons at the same time. The product prints a self-test report.
IMPORTANT: Try to print a self-test report after every solution even if the solution resolves the issue.
Solution one: Clear the paper jam
Follow these steps in the order presented to resolve the paper jam.
Remove any loose sheets of paper from the input tray and the output tray.
 caution:
Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Remove any loose paper
Do not pull jammed paper
Illustration of loose paper in the paper tray
Illustration cautioning against pulling jammed paper
Step two: Clear the paper jam from the rear of the product
 caution:
Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product.
Video of clearing a paper jam from the rear of the product
The following video demonstrates the steps for clearing a paper jam on the HP Deskjet F4200 All-in-One printer series. The product in the video might not look exactly like your product, but the steps are the same.
  1. Disconnect the USB cable from the rear of the product.
  2. Press the Power button () to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. On the back of the product, press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it.
    Figure : Remove the rear access door
    Illustration of removing the rear access door
  5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    Figure : Gently remove the jammed paper
    Illustration of removing the jammed paper
     caution:
    Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
    Figure : Remove scraps of paper
    Illustration of removing scraps of paper
  6. Reattach the rear access door to the product.
Step three: Clear the jam from the front of the product
  1. Open the cartridge access door.
    Figure : Open the cartridge access door.
    Illustration of opening the cartridge access door.
  2. Carefully remove any jammed paper from the front of the product.
     note:
    Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism.
  3. Close the cartridge access door.
    Figure : Close the cartridge access door
    Illustration of closing the cartridge access door
  4. Reconnect the power cord to the rear of the product.
  5. Press the Power button () to turn on the product.
Step four: Print a self-test report
Print a self-test report. See the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution two: Make sure that the carriage moves freely
Use the following steps to make sure that the carriage moves freely.
Step one: Check the paper path
  1. Press the Power button () to turn on the product.
  2. Open the cartridge access door. If the carriage tries to move to the center of the product, allow it to move to that position.
    Figure : The carriage in its normal position
    Photograph of the carriage in its normal position
  3. Without turning off the product, disconnect the power cord from the rear of the product.
     caution:
    You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
  4. Unplug the power cord from the power source or electrical outlet.
  5. Check for any paper or object that might be restricting the carriage.
     note:
    You might need a flashlight to illuminate areas for proper viewing.
  6. Remove any loose paper or obstructions you find.
  7. Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
  8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
  9. Close the cartridge access door.
    Figure : Close the cartridge access door
    Illustration of closing the cartridge access door
  10. Reconnect the power cord to the back of the product.
  11. Plug the power cord back into the wall outlet.
  12. Press the Power button () to turn on the product.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution three: Clean the rollers
Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.
Step one: Clean the rollers
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the product)
  2. Press the Power button () to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. On the back of the product, press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it.
    Figure : Remove the rear access door
    Illustration of removing the rear access door
  5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
  6. Press the cloth against the paper feed rollers, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
    Figure : Clean the paper feed rollers
    Illustration of cleaning the rollers inside the rear access door
  7. Allow the rollers to dry for 10 or 15 minutes.
  8. Check the paper feed rollers on the rear access door to make sure that they are clean, free of paper bits, and rotate freely.
    Figure : The rollers in the rear access door
    Photograph of rear access door rollers
  9. Gently push the rear access door into the product until it snaps firmly into place.
  10. Reconnect the power cord to the rear of the product.
  11. If the product does not turn on automatically, press the Power button () to turn it on.
Step two: Print a self-test report
Print a self-test report. See the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution four: Reset the product
Follow these steps to reset the product.
Step one: Perform a power reset
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
Step two: Print a self-test report
Print a self-test report. See the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the self-test report prints, there is no need to continue troubleshooting. Connect the USB cable to continue the print job.
  • If the issue persists, continue to the next step.
  • If the self-test report does not print, skip to the next solution.
Step three: Search for more information
If you are still experiencing issues, see the HP Product Support Home Page, and then search for another document that relates to the symptoms you are experiencing.
Right-click this link, Product Support Home Page, and then click Open in New Window.
 note:
If the page displays in the wrong country/region or language, click the Region - Language link in the upper right corner of your browser. Then you can select the correct country/region and language.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. Repair fees might apply for out of warranty printers.

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