Customer Self Repair - Whole Unit Advanced Exchange products and Customer Self Repair parts return instructions

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP.

   • To schedule a collection time, go to https://wwwapps.ups.com/pickup/schedule?loc=de_AT. Select the UPS STANDARD service type.

   • Call UPS at 01.599.14.20.30 to request a collection using the UPS STANDARD service type. You also need to provide the shipment number. See the UPS Standard Tracking # that starts with 1Z.

   • To locate a UPS access point at which you drop the part off, go to https://www.ups.com/dropoff/?loc=de_AT.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP.

   • To schedule a collection time, go to https://wwwapps.ups.com/pickup/schedule?loc=nl_BE (in Dutch) or https://wwwapps.ups.com/pickup/schedule?loc=fr_BE (in French). Select the UPS STANDARD service type.

   • Call UPS at +32 (0) 78 25 08 77 (Dutch) or 078 250 877 (French) to request a collection using the UPS STANDARD service type. You also need to provide the shipment number. See the UPS Standard Tracking # that starts with 1Z.

   • To locate a UPS access point at which you drop the part off, go to https://www.ups.com/dropoff/?loc=nl_BE (in Dutch) or https://www.ups.com/dropoff/?loc=fr_BE (in French).

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the HP ship return label on the box.

6. Choose one of the following options to return the part to HP:

   1. Call DHL Customer Service on business days at +420 840 103 000 to schedule a collection time. You need to provide the shipment number and pick-up address.

   2. To locate a DHL service point at which you drop the part off, go to https://locator.dhl.com/.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch.

4. To schedule a collection booking, go to https://www.return-my-parcel.com and do the following:

   1. Type the shipment number in AWB format (for example, 2361XXXXXXXXXX).

   2. Provide your personal data, and then choose a reason for the return (for example, the item is damaged or defective).

   3. Select a collection day.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the HP ship return label on the box.

6. Choose one of the following options to return the part to HP.

   • To schedule a collection time, go to https://wwwapps.ups.com/pickup/schedule?loc=cs_CZ. Select the UPS STANDARD service type.

   • Call UPS at +42 (0) 233 029 400 to request a collection using the UPS STANDARD service type. You also need to provide the shipment number. See the UPS Standard Tracking # that starts with 1Z.

   • To locate a UPS access point at which you drop the part off, go to https://www.ups.com/dropoff/?loc=cs_CZ.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP.

   • To schedule a collection time, go to https://wwwapps.ups.com/pickup/schedule?loc=da_DK. Select the UPS STANDARD service type.

   • Call UPS at 35 25 80 80 to request a collection using the UPS STANDARD service type. You also need to provide the shipment number. See the UPS Standard Tracking # that starts with 1Z.

   • To locate a UPS access point at which you drop the part off, go to https://www.ups.com/dropoff/?loc=da_DK.

By accepting a replacement product part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP.

   • To schedule a collection time, go to https://wwwapps.ups.com/pickup/schedule?loc=fi_FI. Select the UPS STANDARD service type.

   • Call UPS at 09 2311 3406 to request a collection using the UPS STANDARD service type. You also need to provide the shipment number. See the UPS Standard Tracking # that starts with 1Z.

   • To locate a UPS access point at which you drop the part off, go to https://www.ups.com/dropoff/?loc=fi_FI.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP.

   • Drop the part off at the closest post office.

   • Call the Finnish Post at 0200 92000 to request a collection using the account number on the return instructions.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. To schedule a collection time, go to https://www.tnt.fr/client/HPi_NBD_SBD/ramassage. In the Votre reference field, enter the number indicated on the package label, which is in either the format 07XXXXXXXX or 1XXXXXXXXX. Alternatively, you can enter the PO number in the format PO-XXXXXXXXX.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP.

   • To schedule a collection time, go to https://wwwapps.ups.com/pickup/schedule?loc=fr_FR. Select the UPS STANDARD service type.

   • Call UPS at 0821 233 877 to request a collection using the UPS STANDARD service type. You also need to provide the shipment number. See the UPS Standard Tracking # that starts with 1Z.

   • To locate a UPS access point at which you drop the part off, go to https://www.ups.com/dropoff/?loc=fr_FR.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP.

   • To schedule a collection time, go to https://wwwapps.ups.com/pickup/schedule?loc=de_DE. Select the UPS STANDARD service type.

   • Call UPS at 01806 882 663 to request a collection using the UPS STANDARD service type. You also need to provide the shipment number. See the UPS Standard Tracking # that starts with 1Z.

   • To locate a UPS access point at which you drop the part off, go to https://www.ups.com/dropoff/?loc=de_DE.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Email returns.csr.gr@hp.com to schedule a collection time.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Call DHL Express Customer Service by 4:30 p.m. local time on business days at +36 1 245 45 45 to schedule a collection time. You must provide the account number located either on the return instructions or provided by returns.csr.hu@hp.com.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP.

   • To schedule a collection time, go to https://wwwapps.ups.com/pickup/schedule?loc=hu_HU. Select the UPS STANDARD service type.

   • Call UPS at +36 1 877 0000 to request a collection using the UPS STANDARD service type. You also need to provide the shipment number. See the UPS Standard Tracking # that starts with 1Z.

   • To locate a UPS access point at which you drop the part off, go to https://www.ups.com/dropoff/?loc=hu_HU.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP.

   • To schedule a collection time, go to https://wwwapps.ups.com/pickup/schedule?loc=en_IE. Select the UPS STANDARD service type.

   • Call UPS at +353 1 52 45446 to request a collection using the UPS STANDARD service type. You also need to provide the shipment number. See the UPS Standard Tracking # that starts with 1Z.

   • To locate a UPS access point at which you drop the part off, go to https://www.ups.com/dropoff/?loc=en_IE.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Place the label with the return instructions on the box.

4. Call DHL at 1-700-707-345 to schedule a collection time. You need to provide the following details:

   • The account number located on the yellow sticker placed on the box

   • Your address

   • The destination address: HP logistics warehouse at DHL Express (Israel) LTD. Hermon St, Airport City, 7019900 Lod.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Choose one of the following options to complete the return process:

   • If you received a TNT return label inside the plastic pouch, place it over the original shipping label and schedule a collection time at https://www.mytnt.it/TNTVirtualCode/pricing.html.

   • If there is not a TNT return label inside the plastic pouch attached to the box, wait for TNT to send you a label in an email as a PDF file, and then see the email from HP for the return instructions.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP.

   • To schedule a collection time, go to https://wwwapps.ups.com/pickup/schedule?loc=it_IT. Select the UPS STANDARD service type.

   • Call UPS at 02 30 30 30 39 to request a collection using the UPS STANDARD service type. You also need to provide the shipment number. See the UPS Standard Tracking # that starts with 1Z.

   • To locate a UPS access point at which you drop the part off, go to https://www.ups.com/dropoff/?loc=it_IT.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP.

   • To schedule a collection time, go to https://wwwapps.ups.com/pickup/schedule?loc=fr_LU (in French) or https://wwwapps.ups.com/pickup/schedule?loc=en_LU (in English). Select the UPS STANDARD service type.

   • Call UPS at 8002 2510 to request a collection using the UPS STANDARD service type. You also need to provide the shipment number. See the UPS Standard Tracking # that starts with 1Z.

   • To locate a UPS access point at which you drop the part off, go to https://www.ups.com/dropoff/?loc=fr_LU (in French) or https://www.ups.com/dropoff/?loc=en_LU (in English).

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP.

   • To schedule a collection time, go to https://wwwapps.ups.com/pickup/schedule?loc=nl_NL. Select the UPS STANDARD service type.

   • Call UPS at 020 50 40 500 to request a collection using the UPS STANDARD service type. You also need to provide the shipment number. See the UPS Standard Tracking # that starts with 1Z.

   • To locate a UPS access point at which you drop the part off, go to https://www.ups.com/dropoff/?loc=nl_NL.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch.

4. Place the label with the return instructions on the box.

5. Call DHL at +2348090441138 or +2348090441139 to schedule a collection time. You need to provide the event number located on the return label, which starts with PO.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP.

   • To schedule a collection time, go to https://wwwapps.ups.com/pickup/schedule?loc=no_NO. Select the UPS STANDARD service type.

   • Call UPS at 22 57 77 33 to request a collection using the UPS STANDARD service type. You also need to provide the shipment number. See the UPS Standard Tracking # that starts with 1Z.

   • To locate a UPS access point at which you drop the part off, go to https://www.ups.com/dropoff/?loc=no_NO.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Drop off the defective part at the nearest post office.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP.

   • To schedule a collection time, go to https://wwwapps.ups.com/pickup/schedule?loc=pl_PL. Select the UPS STANDARD service type.

   • Call UPS at +48 (022) 534 00 00 to request a collection using the UPS STANDARD service type. You also need to provide the shipment number. See the UPS Standard Tracking # that starts with 1Z.

   • To locate a UPS access point at which you drop the part off, go to https://www.ups.com/dropoff/?loc=pl_PL.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP.

   • To schedule a collection time, go to https://wwwapps.ups.com/pickup/schedule?loc=pt_PT. Select the UPS STANDARD service type.

   • Call UPS at 800 208 470 to request a collection using the UPS STANDARD service type. You also need to provide the shipment number. See the UPS Standard Tracking # that starts with 1Z.

   • To locate a UPS access point at which you drop the part off, go to https://www.ups.com/dropoff/?loc=pt_PT.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch.

4. Place the label with the return instructions on the box.

5. Choose one of the following options:

   • Call Seabourne Express at +2711 396 1900 to schedule a collection time.

   • Email spljnb@seabourne.co.za and copy returns.csr.rsa@hp.com to schedule a collection time.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Go to https://locator.dhl.com/ to find the phone number for your nearest DHL office.

7. Call your nearest DHL office to schedule a collection time. You must provide the account number, which is located on the flyer inside the plastic pouch.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Place the label with the return instructions on the box.

4. Choose one of the following options to return the part to HP:

   • Contact HP by email at returns.csr.sa@hp.com to schedule a collection time.

   • Go to https://mydhl.express.dhl/gb/en/auth/logout.html to register with My DHL+, schedule a collection time, and create an AWB. You must provide the account number, which is located on the flyer inside the plastic pouch.

     • To schedule a collection time, go to https://mydhl.express.dhl/gb/en/auth/logout.html.

     • Call DHL at 920003450 to schedule a collection time. You must provide the account number, which is available on the instructions located in the plastic pouch.

     • Drop off the defective part at any DHL location. You can find a list of locations at https://locator.dhl.com/.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP.

   • To schedule a collection time, go to https://wwwapps.ups.com/pickup/schedule?loc=sk_SK. Select the UPS STANDARD service type.

   • Call UPS at +421-2-16877 to request a collection using the UPS STANDARD service type. You also need to provide the shipment number. See the UPS Standard Tracking # that starts with 1Z.

   • To locate a UPS access point at which you drop the part off, go to https://www.ups.com/dropoff/?loc=sk_SK.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP.

   • To schedule a collection time, go to https://wwwapps.ups.com/pickup/schedule?loc=es_ES. Select the UPS STANDARD service type.

   • Call UPS at +34 91 745 64 00 to request a collection using the UPS STANDARD service type. You also need to provide the shipment number. See the UPS Standard Tracking # that starts with 1Z.

   • To locate a UPS access point at which you drop the part off, go to https://www.ups.com/dropoff/?loc=es_ES.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Email returns.csr.es@hp.com to schedule a collection time.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Call DHL at 0771 345 345 to schedule a collection. You must provide the account number, which is either located on the flyer in the plastic pouch or provided by returns.csr.se@hp.com.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP.

   • To schedule a collection time, go to https://wwwapps.ups.com/pickup/schedule?loc=sv_SE. Select the UPS STANDARD service type.

   • Call UPS at 077 662 20 77 to request a collection using the UPS STANDARD service type. You also need to provide the shipment number. See the UPS Standard Tracking # that starts with 1Z.

   • To locate a UPS access point at which you drop the part off, go to https://www.ups.com/dropoff/?loc=sv_SE.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Drop off the defective part at the nearest post office.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP.

   • To schedule a collection time, go to one of the following websites and select the UPS STANDARD service type:

     • https://wwwapps.ups.com/pickup/schedule?loc=fr_CH (in French)

     • https://wwwapps.ups.com/pickup/schedule?loc=de_CH (in German)

     • https://wwwapps.ups.com/pickup/schedule?loc=it_CH (in Italian)

   • Call UPS at 044 200 41 00 to request a collection using the UPS STANDARD service type. You also need to provide the shipment number. See the UPS Standard Tracking # that starts with 1Z.

   • To locate a UPS access point at which you drop the part off, go to one of the following websites:.

     • https://www.ups.com/dropoff/?loc=fr_CH (in French)

     • https://www.ups.com/dropoff/?loc=de_CH (in German)

     • https://www.ups.com/dropoff/?loc=it_CH (in Italian)

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Place the label with the return instructions on the box. This label is located inside the plastic pouch.

4. Call UPS at 444 00 33 to schedule a collection and provide the following information:

   • Account number located on either the flyer or the return instructions label inside the plastic pouch

   • Destination address: DHL warehouse DHL LOJİSTİK HİZMETLERİ A.Ş., İstanbul Caddesi N.11, Kemerburgaz / Eyüp / İstanbul

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Place the label with the return instructions on the box. This label is located inside the plastic pouch.

4. Choose one of the following options to return the part to HP:

   • Contact HP at returns.csr.uae@hp.com to schedule a collection time.

   • Go to https://mydhl.express.dhl/gb/en/auth/logout.html to register with My DHL+, schedule a collection time, and create an AWB. You must provide the account number, which is located on the flyer inside the plastic pouch.

     • To schedule a collection time, go to https://mydhl.express.dhl/gb/en/auth/logout.html.

     • Call DHL toll-free at 600 567 567 to schedule a collection time. You must provide the account number, which is located on the flyer inside the plastic pouch.

     • Drop off the defective part at a DHL location. Go to https://locator.dhl.com/ to find the nearest location.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP:

   • Drop off the defective part at any DHL location. To find your nearest DHL location, go to https://locator.dhl.com/.

   • Call DHL at one of the following numbers to schedule a collection time. You must provide the account number, which is located on the flyer inside the plastic pouch.

     • UK Mainland/Gibraltar/Isle of Man: +44 (0)844 248 0844

     • Jersey: +44 (0) 1534 743 350

     • Guernsey: +44 (0) 1481 236 596

     Either select option 1 or, to speak with a DHL advisor, select the options: “I’m calling for something else,” then “speak to an adviser,” and then “arrange a pickup.” You must provide the 10-digit DHL number on the return label.

By accepting a replacement product or part, you also agree to return the defective original part as soon as possible using the following procedure.

1. Insert the defective part into the antistatic bag (if one is provided), and then package it in the HP packaging that contained the replacement part.

2. If you are returning more than one part, package each part separately. Do not place more than one part in a package, except for monitors delivered with both the head and stand in one box.

3. Follow the return instructions located in the plastic pouch. This pouch also contains the carrier return label.

4. Place the carrier return label over the original shipping label.

5. Place the label with the return instructions on the box.

6. Choose one of the following options to return the part to HP.

   • To schedule a collection time, go to https://wwwapps.ups.com/pickup/schedule?loc=en_GB. Select the UPS STANDARD service type.

   • Call UPS at 03457 877 877 #1 to request a collection using the UPS STANDARD service type. You also need to provide the shipment number. See the UPS Standard Tracking # that starts with 1Z.

   • To locate a UPS access point at which you drop the part off, go to https://www.ups.com/dropoff/?loc=en_GB.