HP Desktop and Notebook PCs - New Micron 2200 SSD Firmware Released to Resolve Unknown Cause of Blue Screen or Hard Disk 3F0 Error

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 12-Jun-2020

Last updated : 12-Jun-2020

DESCRIPTION

A new firmware has been released to resolve the unknown "Hard Disk 3F0 Error", or the unknown "blue screen" error.

SCOPE

The information in this document applies to the following:

Hardware:

Micron SSD 256GB M.2 2280 2200 PCIe Gen3x4 TLC SS

Desktop Computers:

HP 190-0000a Desktop PC series
HP 20-c400 All-in-One Desktop PC series
HP 24-f000 All-in-One Desktop PC series
HP 390-0000i Desktop PC series
HP 460-a200 Desktop PC series
HP All-in-One 22-c000 CTO Desktop PC series
HP All-in-One 22-c0000a Desktop PC series
HP All-in-One 22-c0026ns Desktop PC series
HP All-in-One 22-c100 CTO Desktop PC series
HP All-in-One 24-f0000a Desktop PC series
HP All-in-One 24-f100 CTO Desktop PC series
HP ENVY All-in-One PC 32-a0000i
HP ENVY TE01-0000i Desktop PC series
HP M01-D0000i Desktop PC series
HP M01-F0000i Desktop PC series
HP Pavilion 24-qb0000i All-in-One PC series
HP Pavilion 24-qb1000i All-in-One PC series
HP Pavilion 24-qb2000i All-in-One PC series
HP Pavilion 24-xa0000i All-in-One PC series
HP Pavilion 24-xa1000i All-in-One PC series
HP Pavilion 24-xa2000i All-in-One PC series
HP Pavilion 27-qb0000i All-in-One PC series
HP Pavilion 27-qb1000 All-in-One PC series
HP Pavilion 27-xa0000i All-in-One PC series
HP Pavilion 27-xa1000a All-in-One PC series
HP Pavilion 590-a0000a Desktop PC series
HP Pavilion 590-p0000a Desktop PC series
HP Pavilion 595-p0000a Desktop PC series
HP Pavilion Gaming 690-0000i Desktop PC series
HP Pavilion Gaming 790-0000i Desktop PC series
HP Pavilion Gaming TG01-0000i Desktop PC series
HP Slim 290-a0000a Desktop PC series
HP Slim 290-p0000 Desktop PC series
HP Slim S01-aD0000i Desktop PC series
HP Slim S01-aD1000i Desktop PC series
HP Slim S01-pD0000i Desktop PC series
HP Slim S01-pD1000i Desktop PC series
OMEN by HP 873-0000i Desktop PC series
OMEN by HP 875-0000 Obelisk Desktop PC series
OMEN by HP 875-1000 Obelisk Desktop PC series

Notebook Computers:

HP 14-dq0000 Laptop PC series
HP 14-dq1000 Laptop PC series
HP Elite x2 1013 G3 Tablet series
HP EliteBook 735 G5 Notebook PC series
HP EliteBook 735 G6 Notebook PC series
HP EliteBook 745 G5 Notebook PC series
HP EliteBook 745 G6 Notebook PC series
HP EliteBook 755 G5 Notebook PC series
HP EliteBook 830 G5 Notebook PC series
HP EliteBook 830 G6 Notebook PC series
HP EliteBook 836 G5 Notebook PC series
HP EliteBook 836 G6 Notebook PC series
HP EliteBook 840 G5 Healthcare Edition Notebook PC series
HP EliteBook 840 G5 Notebook PC series
HP EliteBook 840 G6 Healthcare Edition Notebook PC series
HP EliteBook 840 G6 Notebook PC series
HP EliteBook 840r G4 Notebook PC series
HP EliteBook 846 G5 Notebook PC series
HP EliteBook 846r G4 Notebook PC series
HP EliteBook 850 G6 Notebook PC series
HP EliteBook x360 1030 G3 Notebook PC series
HP EliteBook x360 1040 G5 Notebook PC series
HP EliteBook x360 830 G5 Notebook PC series
HP EliteBook x360 830 G6 Notebook PC series
HP ProBook 430 G6 Notebook PC series
HP ProBook 440 G6 Notebook PC series
HP ProBook 445 G6 Notebook PC series
HP ProBook 445R G6 Notebook PC series
HP ProBook 450 G6 Notebook PC series
HP ProBook 455 G6 Notebook PC series
HP ProBook 455R G6 Notebook PC series
HP ProBook 640 G4 Notebook PC series
HP ProBook 640 G5 Notebook PC series
HP ProBook 645 G4 Notebook PC series
HP ProBook 650 G4 Notebook PC series
HP ProBook 650 G5 Notebook PC series
HP ProBook x360 440 G1 Notebook PC series
HP ZBook 14u G5 Mobile Workstation series
HP ZBook 14u G6 Mobile Workstation series
HP ZBook 15u G5 Mobile Workstation series
HP ZHAN 66 Pro 13 G2 Notebook PC series
HP ZHAN 66 Pro 14 G2 Notebook PC series
HP ZHAN 66 Pro 15 G2 Notebook PC series
HP ZHAN X 13 G2 Notebook PC series

RESOLUTION

To resolve this issue, perform the following procedures:

Procedure 1. Identify what type of SSD installed on the computer with the HP PC Hardware Diagnostics UEFI Tool.

Power on the computer.
Press F2 to enter the HP PC Hardware Diagnostics UEFI Tool.
Select System Information.
Select Storage > Hard Drive.
Confirm the Micron SSD MTFDHBA256TCK-1AS1AABHA is installed.
Exit the UEFI Tool and continue to procedure 2.

Procedure 2. Download and install the SoftPaq to update the SSD firmware:

SoftPaq Description	Release Notes	Download SoftPaq
Micron 2200 SSD Firmware Update Version: HPS0V25 Revision: A	SP101790 release notes	SP101790 File Download

note:
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

If the 3F0 error or blue screen is persistent and occurs at every boot, contact HP for SSD storage replacement.

Hardware platforms affected : HP 14-dq0000 Laptop PC (6MC48AV), HP 14-dq1000 Laptop PC IDS Base Model, HP 20-c400 All-in-One Desktop PC series, HP 24-f000 All-in-One Desktop PC series, HP 460-a200 Desktop PC series, HP All-in-One - 22-c000 CTO, HP All-in-One - 22-c0026ns, HP All-in-One - 22-c100 CTO, HP All-in-One - 24-f100 CTO, HP All-in-One 24-f0198nb, HP All-in-One 24-f1007ns, HP All-in-One 24-f1007nt, HP All-in-One 24-f1009nt, HP All-in-One 24-f1011nf, HP All-in-One 24-f1013nf, HP All-in-One PC 22-c0000a, HP All-in-One PC 24-f0000a, HP Desktop PC 190-0000a, HP Desktop PC 390-0000i, HP Desktop PC M01-D0000i, HP Desktop PC M01-F0000i, HP ENVY All-in-One PC 32-a0000i, HP ENVY Desktop PC TE01-0000i, HP Elite x2 1013 G3, HP Elite x2 1013 G3 Tablet with Keyboard, HP EliteBook 735 G5 Notebook PC, HP EliteBook 735 G6 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 745 G6 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 830 G6 Notebook PC (Catalonia 1.0) Configurable Material, HP EliteBook 836 G5 Notebook PC, HP EliteBook 836 G6 Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G6 Healthcare Edition Notebook PC, HP EliteBook 840 G6 Notebook PC (Crescent14 1.0) Configurable Material, HP EliteBook 840r G4 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 850 G6 Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP Pavilion 27-qb1000 All-in-One Desktop PC series, HP Pavilion All-in-One PC 24-qb0000i, HP Pavilion All-in-One PC 24-qb1000i, HP Pavilion All-in-One PC 24-qb2000i, HP Pavilion All-in-One PC 24-xa0000i, HP Pavilion All-in-One PC 24-xa1000i, HP Pavilion All-in-One PC 24-xa2000i, HP Pavilion All-in-One PC 27-qb0000i, HP Pavilion All-in-One PC 27-xa0000i, HP Pavilion All-in-One PC 27-xa1000a, HP Pavilion Desktop PC 590-a0000a, HP Pavilion Desktop PC 590-p0000a, HP Pavilion Desktop PC 595-p0000a, HP Pavilion Desktop PC TP01-0000i, HP Pavilion Gaming Desktop PC 690-0000i, HP Pavilion Gaming Desktop PC 790-0000i, HP Pavilion Gaming Desktop PC TG01-0000i, HP ProBook 430 G6 Notebook PC, HP ProBook 440 G6 Notebook PC, HP ProBook 445 G6 Notebook PC, HP ProBook 445R G6 Notebook PC, HP ProBook 450 G6 Notebook PC, HP ProBook 455 G6 Notebook PC, HP ProBook 455R G6 Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 640 G5 Notebook PC, HP ProBook 645 G4 Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook 650 G5 Notebook PC, HP ProBook x360 440 G1 Notebook PC, HP Slim 290-p0000 Desktop PC series, HP Slim Desktop PC 290-a0000a, HP Slim Desktop PC S01-aD0000i, HP Slim Desktop PC S01-aD1000i, HP Slim Desktop PC S01-pD0000i, HP Slim Desktop PC S01-pD1000i, HP ZBook 14u G5 Mobile Workstation, HP ZBook 14u G6 Mobile Workstation, HP ZBook 15u G5 Mobile Workstation, HP ZHAN 66 Pro 13 G2 Notebook PC, HP ZHAN 66 Pro 14 G2 Notebook PC, HP ZHAN 66 Pro 15 G2 Notebook PC, HP ZHAN X 13 G2 Notebook PC, OMEN by HP Desktop PC 873-0000i, OMEN by HP Obelisk Desktop PC 875-0000a, OMEN by HP Obelisk Desktop PC 875-1000i

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06668640

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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HP Desktop and Notebook PCs - New Micron 2200 SSD Firmware Released to Resolve Unknown Cause of Blue Screen or Hard Disk 3F0 Error

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