This document pertains to HP and Compaq desktop PCs with Windows XP.
Performing a full system recovery takes a long time to perform and involves an incredible amount of data transfer. With so much data to transfer, there are many opportunities for problems to occur. A power outage or a scratch in a recovery disk can cause severe problems. Use this document to resolve full recovery issues in Windows XP. Before using this document, please read the following important information:
caution:If extra hard drives were added to the computer, disconnect the IDE and power cables from the back of the extra drive before performing a system recovery. This prevents possible data loss on the additional drive.
caution:Performing a full format or destructive recovery completely erases all files, programs, and saved work on the hard drive. Always back up important information before attempting a recovery.
note:If computer hardware was added or replaced, remove the hardware to avoid recovery problems.
HP computers that shipped with Windows XP probably do not include recovery discs in the box. The recovery information is instead stored on a protected hard drive partition. This eliminates the need for Recovery CDs that can get lost or scratched.
caution:If Microsoft Windows XP Service Pack 1 (SP1) has been or will be installed, download and install the SP1 software patch (in English) to prevent boot up issues. Disregard if you are using Service Pack 2 for Windows XP.