This document pertains to Microsoft(R) Windows XP Home and XP Pro.
A recovery console provides a command line so you can open many useful software utilities. What makes these software utilities so useful is they can be used without Windows Explorer. So when Windows XP is not working, you can still open a recovery console and run one of the command line software utilities, like chkdsk.
A recovery console may be available on the hard drive of some HP and Compaq Windows XP computers. Also, the Recovery Tools CD can be made from most HP and Compaq computers.
The recovery console can be used to resolve error messages, it can be used to partition and format hard drives and perform other diagnostic and troubleshooting tasks. This document specifically pertains to using the recovery console feature of Windows XP to fix boot errors, such as the following errors:
Unmountable Boot Volume
Windows Stop errors
Before following the steps in this document to resolve error messages, remove any floppy disks, memory cards, or CD/DVDs from the drives before restarting the PC. If the error messages continue, proceed with the steps in this document to resolve the error messages.
This document is divided into three parts: