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HP Support

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A 'Paper Jam' Message Displays for HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers

Issue
During printing, the printer stops feeding pages, and the error message 'Paper Jam. Clear the jam, and then press OK' displays on the control panel.
 note:
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.
Click the plus sign () for more information.
Important: You must follow these solutions in the order presented to resolve the issue.
The following video demonstrates how to clear a paper jam from the product.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.

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Country: Australia

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